Cleaning & Quality Control Manager

Q Stay; Gold Coast City; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

QStay is seeking a hands-on Cleaning Manager to ensure every apartment is cleaned, inspected and presented to high standards across Surfers Paradise and Broadbeach on the Gold Coast. You will lead external cleaners and internal QC teams, coordinate schedules and inspections, and proactively resolve issues to safeguard guest experience.

You’ll balance leadership with practical involvement, travel between properties, and maintain records to monitor contractor performance and cleanliness outcomes.

Formación

• Previous experience in a cleaning management, housekeeping management or cleaning supervisory role.
• Experience managing external contractors and/or an internal cleaning team.
• A strong eye for detail and exceptionally high standards of cleanliness and presentation.
• Excellent organisational skills and the ability to coordinate multiple properties and competing priorities.
• Confident communication and people-management skills.
• A proactive approach to identifying problems and finding practical solutions.
• The ability to work independently, make decisions and take ownership of outcomes.

Responsabilidades

• Oversee and coordinate external cleaning companies across Surfers Paradise and Broadbeach.
• Manage cleaning schedules, allocations and priorities in line with guest arrivals, departures and occupancy.
• Book spring cleans, deep cleans, additional cleans and specialist cleaning services as required.
• Communicate cleaning standards, feedback and corrective actions to cleaning contractors.
• Monitor contractor performance, reliability, turnaround times and consistency of work.
• Lead and manage the internal quality-control checking and cleaning team.
• Conduct regular inspections of apartments following cleans and before guest arrivals where required.
• Ensure apartments meet QStay's cleanliness, presentation, linen, amenity and overall guest-readiness standards.
• Maintain accurate cleaning schedules, inspection records and contractor performance information.

Conocimientos

Leadership

Organisation

Communication

Quality control

Attention to detail

Descripción del empleo

QStay is seeking a hands-on Cleaning Manager to ensure every apartment is cleaned, inspected and presented to high standards across Surfers Paradise and Broadbeach on the Gold Coast. You will lead external cleaners and internal QC teams, coordinate schedules and inspections, and proactively resolve issues to safeguard guest experience.

You’ll balance leadership with practical involvement, travel between properties, and maintain records to monitor contractor performance and cleanliness outcomes.