Luxury Housekeeping Quality Leader (SOPs & QA)

SOFITEL; Gold Coast City; In loco; AUD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary package and incentive plan

Complimentary lunch daily

On-site secure parking

Complimentary Sofitel luxury stay and

Discounts on Accor portfolio

Ongoing learning and career growth

Inclusive culture

Descrizione del lavoro

Sofitel Gold Coast Broadbeach is seeking a Housekeeping Quality Manager to guide SOP development, quality inspections and audits across guest areas, and to drive continuous improvement in presentation and safety. You will coach teams, coordinate daily workflows, and deliver training on standards, hygiene and safety.

The role emphasizes collaboration with leadership, contractors and suppliers to uphold luxury standards and a culture of accountability and service excellence.

Competenze

• Experience in housekeeping operations, quality assurance or a similar role within a hotel or hospitality environment.
• Strong understanding of luxury housekeeping standards, room presentation, cleanliness and quality control processes.
• Knowledge of quality auditing, with an understanding of LQA standards and the ability to translate audit findings into practical improvements.
• Demonstrated ability to coach, train and support team members to achieve consistent operational standards.
• Strong attention to detail, with a proactive approach to identifying service gaps and implementing solutions.
• Excellent organisational and communication skills, with the ability to manage competing priorities and collaborate across departments.
• A luxury attitude, high emotional intelligence and a commitment to Sofitel's values of Passion & Pride, Humble Excellence and creating exceptional guest experiences.

Mansioni

• Lead the development, implementation and continuous improvement of Housekeeping SOPs, ensuring alignment with Sofitel brand standards and operational requirements.
• Conduct routine and ad-hoc quality inspections across guest rooms, public areas and back-of-house spaces to maintain exceptional cleanliness, presentation and safety standards.
• Champion quality assurance and LQA auditing, ensuring standards are consistently achieved across all shifts through regular inspections, coaching and follow-up.
• Analyse housekeeping processes to identify opportunities to improve efficiency, enhance quality outcomes and optimise operational costs.
• Work closely with the Executive Housekeeper, department leaders, contractors and suppliers to maintain consistent standards and drive continuous improvement.
• Coordinate team briefings, support daily workflow and task allocation, and contribute to a culture of accountability, collaboration and service excellence.
• Develop and deliver engaging training materials and ongoing coaching for team members, covering brand standards, presentation, hygiene, chemical handling and workplace safety.
• Support performance reviews and team development through constructive feedback, coaching and practical learning opportunities.
• Monitor quality audit results, guest feedback and cleanliness-related satisfaction metrics, using HubOS to identify trends and implement corrective and preventive actions.
• Maintain accurate quality assurance records, inspection reports and compliance documentation, ensuring relevant issues are addressed and resolved.
• Promote compliance with workplace health and safety requirements, company policies and the Accor InterREACT programme, contributing to a safe and well-maintained working environment.

Descrizione del lavoro

Sofitel Gold Coast Broadbeach is seeking a Housekeeping Quality Manager to guide SOP development, quality inspections and audits across guest areas, and to drive continuous improvement in presentation and safety. You will coach teams, coordinate daily workflows, and deliver training on standards, hygiene and safety.

The role emphasizes collaboration with leadership, contractors and suppliers to uphold luxury standards and a culture of accountability and service excellence.