Multi-Property Cleaning & Quality Lead

Q Stay; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Q Stay is seeking a hands-on Cleaning Manager to ensure apartments are cleaned, inspected and presented to high standards across Surfers Paradise and Broadbeach. You will lead external cleaners, supervise QC staff, and balance leadership with practical involvement to maintain guest readiness.

This role requires strong organisation, decisive communication and a proactive approach to fix issues before guests arrive.

Qualifications

• Previous experience in a cleaning management, housekeeping management or cleaning supervisory role
• Experience managing external contractors and/or an internal cleaning team
• A strong eye for detail and exceptionally high standards of cleanliness and presentation
• Excellent organisational skills and the ability to coordinate multiple properties and competing priorities
• Confident communication and people-management skills
• A proactive approach to identifying problems and finding practical solutions
• The ability to work independently, make decisions and take ownership of outcomes
• A current driver's licence and reliable transport to travel between properties across Surfers Paradise and Broadbeach
• Basic computer skills and the ability to use digital systems, checklists and reporting tools

Responsibilities

• Oversee and coordinate external cleaning companies across Surfers Paradise and Broadbeach
• Manage cleaning schedules, allocations and priorities in line with guest arrivals, departures and occupancy
• Book spring cleans, deep cleans, additional cleans and specialist cleaning services as required
• Communicate cleaning standards, feedback and corrective actions to cleaning contractors
• Monitor contractor performance, reliability, turnaround times and consistency of work
• Lead and manage the internal quality-control checking and cleaning team
• Conduct regular inspections of apartments following cleans and before guest arrivals where required
• Ensure apartments meet QStay's cleanliness, presentation, linen, amenity and overall guest-readiness standards
• Maintain accurate cleaning schedules, inspection records and contractor performance information

Job description

Q Stay is seeking a hands-on Cleaning Manager to ensure apartments are cleaned, inspected and presented to high standards across Surfers Paradise and Broadbeach. You will lead external cleaners, supervise QC staff, and balance leadership with practical involvement to maintain guest readiness.

This role requires strong organisation, decisive communication and a proactive approach to fix issues before guests arrive.