Cleaning Manager

Glad Group; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career progression through training

Employee reward program

Employee Assistance Program

Job summary

Glad Group is seeking an experienced Cleaning Manager to oversee the day-to-day operations of a large commercial asset in Australia. This hands-on leadership role focuses on staff management, client relations, and maintaining high standards of service.

Key duties include leading the cleaning team, ensuring schedules, KPIs, and WHS compliance, and building strong client relationships while driving continuous improvement across site operations.

Qualifications

• Experience in retail cleaning management or a similar operational leadership role.
• Strong people-management and communication skills.
• Excellent organisational and time-management abilities.

Responsibilities

• Overseeing the day-to-day cleaning operations across the site.
• Leading, supporting and coordinating the cleaning team.
• Managing site KPIs, performance and service standards.
• Ensuring cleaning schedules and operational requirements are met.
• Conducting regular site inspections and addressing issues promptly.
• Managing staff attendance, rosters and day-to-day workforce requirements.
• Providing training, coaching and support to team members.
• Maintaining client relationships and responding to requests.
• Completing site administration, reporting and documentation.
• Ensuring WHS, policies and cleaning procedures compliance.
• Identifying opportunities to improve service delivery and site performance.

Skills

People management

Client relations

Operations leadership

Time management

Scheduling

Coaching & training

Communication

Attention to detail

Job description

With over 36 years' experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.

Job Description

We are looking for an experienced and motivated Cleaning Manager to oversee the day-to-day operations of a large commercial asset. This is a hands-on leadership role suited to someone who enjoys working with people, building strong client relationships and maintaining high operational standards.

About The Role:

You will be responsible for:

• Overseeing the day-to-day cleaning operations across the site
• Leading, supporting and coordinating the cleaning team
• Managing site KPIs, performance and service standards
• Ensuring cleaning schedules and operational requirements are consistently met
• Conducting regular site inspections and addressing any issues promptly
• Managing staff attendance, rosters and day-to-day workforce requirements
• Providing training, coaching and support to team members
• Maintaining strong and professional client relationships
• Responding to client requests and ensuring issues are resolved efficiently
• Completing site administration, reporting and operational documentation
• Ensuring compliance with WHS, company policies and cleaning procedures
• Identifying opportunities to improve service delivery, efficiency and overall site performance

Desired Skills and Experience

About You:

We are looking for someone who:

• Has previous experience in retail cleaning management or a similar operational leadership role
• Has strong people-management and communication skills
• Is confident dealing with clients and managing expectations
• Has excellent organisational and time-management skills
• Can manage multiple priorities in a fast-paced environment
• Has a strong eye for detail and takes pride in maintaining high standards
• Is proactive, reliable and solutions-focused
• Can work independently while also supporting and developing their team
• Has good computer and administrative skills
• Understands the importance of WHS, compliance and workplace procedures

Benefits at Glad Group:

• Career progression through ongoing training and development
• Exclusive employee reward and recognition program
• Employee Assistance Program

Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Glad accessible for all people, including targeted programs for females, Aboriginal and Torres Strait Islanders. If you meet the above criteria,