Claims Team Leader: Coach & Develop Seven Agents

Uplift Recruitment; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Uplift Recruitment in Sydney is seeking an experienced Claims Manager / Team Leader to guide a seven-strong team of Claims Agents within an established insurance claims function. This role emphasizes empowerment, accountability and development.

You’ll lead coaching, performance conversations, and collaborative problem solving, working with the broader claims leadership team in a supportive, compliance-focused environment.

Qualifications

• 2–3 years of claims experience and 2–3 years of people leadership experience.
• Experience leading and developing a team.
• Comfortable in an administrative and compliance-focused environment.
• Experience in regulated or customer-focused environments is a plus.

Responsibilities

• Leading, coaching and developing a team of seven Claims Agents.
• Building relationships and trust across the team.
• Running effective team huddles and maintaining clear communication.
• Conducting coaching and performance conversations.
• Listening to calls and providing constructive feedback.
• Supporting team members through challenging customer conversations.
• Managing performance and addressing issues, while maintaining accountability.
• Supporting change initiatives and collaboration with the broader claims leadership team.

Skills

Leadership

Coaching

Communication

Empathy

Change management

Team building

Job description

Uplift Recruitment in Sydney is seeking an experienced Claims Manager / Team Leader to guide a seven-strong team of Claims Agents within an established insurance claims function. This role emphasizes empowerment, accountability and development.

You’ll lead coaching, performance conversations, and collaborative problem solving, working with the broader claims leadership team in a supportive, compliance-focused environment.