Claims Support Team Lead - Hybrid & Growth

Sedgwick; Perth; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working arrangement

Sedgwick Australia University – access

Superannuation top-up 0.5%

Job summary

Sedgwick Australia is seeking a Team Leader - Claim Support in a hybrid arrangement with responsibilities to lead a claims support team across Australia. You will coach staff, manage daily operations, and drive performance to deliver timely, accurate, and professional claims support for clients.

The role emphasises stakeholder engagement, compliance, and continuous improvement to achieve exceptional customer outcomes. Sedgwick promotes work-life balance and an inclusive culture.

Qualifications

• Claims expertise with strong understanding of compliance and customer outcomes
• Proven ability to lead, coach and develop high-performing teams
• Strong communicator who builds relationships, manages expectations, and drives collaborative outcomes

Responsibilities

• Lead & optimise performance: Manage daily operations, resourcing and system workflows to meet KPIs/SLAs and regulatory timelines
• Coach & develop team: Drive performance through coaching, audits, 1:1s, and structured development plans
• Deliver customer & client outcomes: Manage escalations and complaints, embed continuous improvement, and ensure client expectations are met

Skills

Claims expertise

People leadership

Stakeholder focus

Job description

Sedgwick Australia is seeking a Team Leader - Claim Support in a hybrid arrangement with responsibilities to lead a claims support team across Australia. You will coach staff, manage daily operations, and drive performance to deliver timely, accurate, and professional claims support for clients.

The role emphasises stakeholder engagement, compliance, and continuous improvement to achieve exceptional customer outcomes. Sedgwick promotes work-life balance and an inclusive culture.