Claims Specialist – D&O & E&O (Melbourne)

CFC; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

CFC is seeking a detail-oriented Claims Specialist to join the Melbourne-based Claims team. You will manage professional liability, D&O and E&O claims from notification to settlement, while liaising with policyholders, brokers and external vendors.

The role involves cross‑functional collaboration with underwriting, finance, IT and product teams. The ideal candidate has at least 3 years of claims experience, strong policy wordings knowledge, and excellent communication skills.

Qualifications

• Minimum of 3 years’ experience handling claims.
• Good understanding of insurance policy wordings.
• Experience with incident response vendors (legal/forensic).
• Strong computer skills incl. Outlook, Word, Excel.
• Experience dealing with external stakeholders.
• Excellent communication and client-facing skills.
• Positive and enthusiastic attitude.

Responsibilities

• Proactively handle a cross-section of claims including professional liability, management liability, D&O and E&O claims from first notification to settlement.
• Foster relationships with policyholders, brokers, underwriters and capacity providers.
• Work with incident response vendors during claims incidents.
• Ensure prompt and accurate reserving; pursue third party recoveries; reduce leakage.
• Prioritise deadlines from lawsuits, demand letters, and inquiries.
• Collaborate with service providers; ensure value for money and timely delivery.
• Perform claims admin tasks and produce management information.
• Coordinate with underwriters and Products on claims issues and wordings.
• Identify and elevate issues to Claims Manager/Director when needed.

Skills

Claims handling

Customer service

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ECF

Job description

CFC is seeking a detail-oriented Claims Specialist to join the Melbourne-based Claims team. You will manage professional liability, D&O and E&O claims from notification to settlement, while liaising with policyholders, brokers and external vendors.

The role involves cross‑functional collaboration with underwriting, finance, IT and product teams. The ideal candidate has at least 3 years of claims experience, strong policy wordings knowledge, and excellent communication skills.