Financial Lines Claims Specialist – Hybrid (D&O & PI)

Marsh Agency; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Marsh Agency in Australia seeks a skilled Claims Specialist to join our Financial Lines team. The role is based in Sydney or Melbourne and operates as a hybrid role requiring at least three days in the office each week.

You will manage D&O, Professional Indemnity, and other financial lines claims for SME to large ASX clients, providing high-level technical advice, advocacy, and service while building trusted relationships with clients and insurers.

Qualifications

• Ideally 2+ years of insurance claims experience, preferably in financial lines.
• A Law Degree and ANZIIF qualifications will be advantageous but not a prerequisite.
• Excellent oral and written communication skills.
• Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives.

Responsibilities

• Handle specialist financial lines claims with a focus on client advocacy.
• Provide high-quality technical advice and support to clients from first notification to submission to final settlement.
• Offer technical advice to clients and brokers on policy coverage and interpretation, advocating for clients in insurer indemnity denials.
• Respond to queries from brokers and clients, conducting meetings and liaising with clients, insurers, claimants, and external providers.
• Manage moderate to complex claims in accordance with the company’s processes and Client Service Agreements.
• Identify opportunities for claims referral and collaborate with our Advocacy team on claims issues.

Skills

Insurance claims

Education

Law Degree

ANZIIF qualifications

Job description

Marsh Agency in Australia seeks a skilled Claims Specialist to join our Financial Lines team. The role is based in Sydney or Melbourne and operates as a hybrid role requiring at least three days in the office each week.

You will manage D&O, Professional Indemnity, and other financial lines claims for SME to large ASX clients, providing high-level technical advice, advocacy, and service while building trusted relationships with clients and insurers.