Claims Specialist

Achmea Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

5 weeks annual leave

Paid salary continuance

Life insurance

Novated leasing

Volunteer leave

Job summary

Achmea Australia is seeking a passionate and proactive Claims Specialist to join our growing team. This permanent, full‑time role focuses on enhancing our Claims operations, applying technical claims expertise and ensuring the best outcomes for our clients.

You will manage complex farming insurance claims across motor, property, and liability lines, reviewing policies and reports to determine coverage and settlements within Achmea guidelines. Experience in rural/agricultural insurance is valued.

Qualifications

• Technically strong claims specialist with deep insurance knowledge and client focus.
• 5+ years in General Insurance claims across motor, commercial property and liability.
• Qualified in Diploma in General Insurance or RG146 (desirable).

Responsibilities

• Manage complex farming insurance claims across lines of business from lodgment to resolution.
• Review policies, assessments and reports to determine coverage.
• Establish indemnity with insured parties and liability with third parties to settle claims.
• Collaborate with external stakeholders to conduct claim evaluations and resolutions.
• Evaluate complexities with technical knowledge to determine settlements.
• Manage complaints and disputes professionally.
• Achieve monthly productivity targets as designated by the business.

Skills

General Insurance

Motor claims

Property claims

Liability claims

Stakeholder collaboration

Education

Diploma in General Insurance

Job description

About the role

We're looking for a passionate and proactive Claims Specialist to be an integral part of our growing team. This permanent, full‑time position offers the opportunity to play a pivotal role in enhancing our Claims operations, applying technical claims expertise and ensuring the best outcomes for our valued clients.

Key responsibilities

• Managing complex farming insurance claims, across multiple lines of business, ensuring efficient handling from lodgments through to resolution.
• Reviewing insurance policies, assessment and specialist reports to determine coverage.
• Establishing indemnity with insured parties, liability with third parties to settle claims within the Achmea Claims Guidelines.
• Collaborating with external stakeholders such as legal representatives, experts, and service providers to conduct thorough claim evaluations and ensure comprehensive resolutions.
• Evaluating claim complexities, utilising advanced technical knowledge to resolve issues and determine suitable settlements, while maintaining compliance with policies and legal standards.
• Managing complains and disputes in a professional manner.
• Achieve monthly productivity levels as designated by the business.

About you

• Technically strong, experienced claims specialist with deep insurance knowledge and a client centric mindset.
• Minimum 5+ years of experience in General Insurance claims, specifically across motor claims, commercial property and Liability claims (preferred).
• Thorough knowledge of general insurance at a Tier-2 level.
• Relevant qualifications, such as a Diploma in General Insurance (preferred) or ASIC RG146 (desirable and provided on the job).
• Agricultural experience or knowledge of the rural industry, reflecting our core commitment to Australia's farming community.

Benefits

• Competitive salary package
• 5 weeks annual leave
• Paid salary continuance
• Life insurance
• Novated leasing
• Volunteer leave

About us

Achmea Australia is part of the globally respected Achmea Group, with a legacy of serving 10 million clients worldwide and over 17,500 dedicated employees. Since 2013, we've been proudly supporting Australian agribusinesses with farm-focused insurance solutions. Thousands of farmers trust us for our commitment to helping them thrive, driven by our mission to Keep Farmers Farming.