Claims Specialist

Swiss Re; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

25 days annual leave

15 days personal leave

Flu vaccinations

Annual health checks

Job summary

Swiss Re is seeking a Casualty Claims Specialist to join the ANZ Claims team in a hybrid Sydney role. The successful candidate will manage a portfolio of casualty claims end-to-end, assess coverage and liability, and develop tailored strategies while liaising with brokers, insureds and external counsel.

The role suits a lawyer with 3–4 years’ post-qualification experience in insurance or a claims professional with 5 years’ casualty claims expertise.

Qualifications

• Law degree or equivalent qualification with 3+ years PQE, or 3–5 years’ casualty/insurance claims experience.
• Ability to interpret complex policy wordings and legal issues.
• Strong negotiation and stakeholder management capabilities.
• Sound understanding of negligence, liability and damages principles.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work autonomously.

Responsibilities

• Independently manage a portfolio of Casualty claims from notification to resolution.
• Assess coverage, liability, quantum and reserving requirements; develop claim strategies.
• Monitor claim developments and ensure timely progression; maintain accurate records and reporting.
• Engage with brokers, insureds, underwriters and external counsel; participate in settlement discussions.
• Leverage data, analytics and AI tools to support decision-making and portfolio insights.

Education

Law degree

PQE 3+ years

Casualty/General insurance claims

Negotiation and stakeholder mgmt

Analytical & problem-solving

Written and verbal communication

Autonomy & multitasking

Tools

Policy wordings analysis

AI literacy/tools

Job description

About The Role

Corporate Solutions is seeking a motivated and commercially minded Casualty Claims Specialist to join our ANZ Claims team. This role is ideal for a lawyer with 3-4 years' post-qualification experience in insurance, litigation or defendant practice, or a claims professional with 5 years' experience handling casualty claims.

You will be responsible for managing a portfolio of Casualty claims from notification through to resolution, while delivering excellent customer outcomes, maintaining strong stakeholder relationships and contributing to portfolio insights and continuous improvement initiatives. You will work closely with brokers, insureds, underwriters, external lawyers and experts, you will help deliver timely, fair and commercially sound claim outcomes while developing your technical claims expertise.

Key Responsibilities

Claims Management

• Independently manage a portfolio of Financial & Professional Lines claims from first notification through to resolution.
• Assess coverage, liability, quantum and reserving requirements.
• Develop and implement effective claim strategies tailored to each matter.
• Monitor claim developments and ensure timely progression of claims.
• Maintain accurate claim records, financial information and management reporting.
• Ensure claims are handled in accordance with internal guidelines, delegation authorities and regulatory requirements.

Technical Analysis

• Review policy wordings and analyse complex coverage issues.
• Assess legal liability exposures, litigation risks and settlement opportunities.
• Review pleadings, legal advice, expert reports and settlement recommendations.
• Formulate and execute negotiation and resolution strategies.
• Identify emerging risks, trends and lessons learned from claims activity.
• Identify recovery opportunities and pursue subrogation where appropriate

Stakeholder Management

• Build trusted relationships with brokers, insureds, lawyers, underwriting colleagues and internal stakeholders.
• Engage and manage external legal counsel and experts where required.
• Collaborate closely with underwriting, risk, auditors, actuaries, legal, compliance and portfolio management teams.
• Contribute to positive customer experiences while effectively managing claim costs and exposures.
• Participate in claim review meetings and settlement discussions.
• Communicate claim strategies and developments clearly and professionally.

Data, Technology and AI

• Leverage data, analytics and technology tools to support claim decision-making and portfolio insights.
• Demonstrate confidence in using AI-enabled tools and digital solutions to improve efficiency, identify trends and enhance claim outcomes.
• Apply sound judgment when using AI, validating outputs and ensuring decisions remain evidence-based and compliant.
• Contribute to the adoption of emerging claims technologies and continuous improvement initiatives.
• Embrace new ways of working, including AI-assisted research, summarisation, workflow automation and knowledge management.

Essential

Skills and Experience

• Law degree with 3+ years PQE; or
• 3-5 years' experience managing casualty, liability or general insurance claims.
• Ability to interpret complex policy wordings and legal issues.
• Effective negotiation and stakeholder management capabilities.
• Sound understanding of negligence, liability and damages principles.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work autonomously.
• Strong stakeholder management and relationship-building capability.

Desirable

• Law degree or relevant insurance qualification.
• Experience managing litigated matters.
• Exposure to multinational programs and complex claims.
• Experience with reserving, portfolio analysis and claims performance metrics.
• Demonstrates AI literacy and confidence using generative AI and digital tools to support legal analysis, claims handling, drafting and decision-making.
• Exposure to litigation and dispute resolution processes.
• Understanding of insurance policy interpretation and coverage analysis.
• Has some Finpro claims management experience or a keen desire to learn Finpro claims

What Success Looks Like

• Technically strong and intellectually curious.
• Delivers timely, well-reasoned claim decisions.
• Maintains accurate reserves and claim strategies.
• Demonstrates sound technical judgement and commercial awareness.
• Customer focused and relationship driven.
• Comfortable navigating ambiguity and complex claim scenarios.
• Data and technology savvy.
• Proactive, adaptable and solutions-oriented.
• Enthusiastic about leveraging AI and emerging technologies to enhance claims handling while maintaining expert human oversight.
• Builds trusted relationships with brokers, insureds and service providers.
• Continually develops technical casualty expertise and broader insurance knowledge.

The successful candidate will receive ongoing coaching, technical training and exposure to complex casualty matters to support their professional development.

Applications for this role will close on 6th November 2026.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

Swiss Re offers modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25 days annual leave, 15 days personal leave, flu vaccinations and annual health checks.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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Reference Code: 139677