Claims & Settlement Specialist

Europcar Mobility Group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Hybrid working arrangements

Job summary

Europcar Mobility Group is seeking a proactive Claims Officer to join the Claims team at the Tullamarine HQ on a full-time basis. You will manage backend administrative duties, contact customers regarding damagers, and maintain comprehensive file records for recovery preparation.

Key duties include investigating damage cases, gathering information, processing refunds or recoveries, responding to inquiries, and ensuring fair customer treatment in line with company guidelines.

Qualifications

• Experience with insurance claims processing or similar.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient computer skills and data entry accuracy.

Responsibilities

• Investigate vehicle damage cases and advise probable outcomes.
• Gather and sort information to raise and process new claims.
• Prepare paperwork for refunds, charges or outsourced recovery.
• Handle telephone inquiries regarding claims and provide information as required.
• Maintain accurate file notes on financial transactions and case development.

Skills

Customer service

Communication skills

Problem solving

Team player

Education

Tertiary qualification in related field

Tools

Insurance claims software

Job description

We currently have an exciting opportunity for a self-motivated Claims Officer to join our Claims team based in Tullamarine HQ on a full time basis.

This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damagers. The successful candidate will also be in charge of keeping accurate and complete file records for all customers which includes prepping files for recover.

Your key duties and responsibilities will also include, but are not limited to:

• Investigating vehicle damage cases, advise probable outcome and communicate to customer and internal departments
• Gathering and sorting relevant information in order to raise and process new claims
• Preparing paperwork for refund/charge transactions or outsource recovery allocation
• Dealing with telephone inquiries regarding claims and provide information as requested
• Maintaining accurate file notes surrounding financial transactions and case development
• Responding to email queries
• Proactively resolve any issues that may inhibit the flow of work
• Developing a sound knowledge or Europcar Rental Terms and Conditions
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelines
• Internal project management for best Claims practices on a quarterly basis
• Negotiate liability settlements with Insurers, Legal Representatives, Third Parties direct, Europcar Customers and Insurance Replacement Debt Recovery Agents
• Recovery of Damage Liability Fees and losses
  

To be considered, you should possess:

• Strong customer service skills and being able maintain a calm and professional approach
• Exceptional level of communication skills, both verbal and written
• Knowledge of Insurance Claims Management database or similar
• Ability to work in a fast paced environment and under pressure to meet deadlines
• Possesses problem-solving skills
• Ability to address customer complaints and resolve conflicts in the best interest of all parties involved
• Computer literate is highly desirable
• Proven ability to work in a team environment
  

What we offer you:

• A career in a globally recognised company that values its employees
• Management support to coach and mentor you along the way, only setting you up for success
• Free onsite parking and hybrid working arrangements available
• Rewarded with an inclusive and dynamic team environment
• Access to Employee Assistance Program and free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness!
• Discounted car rental - great discounts for staff, family and friends
• Great culture, working with an energetic and high performing team

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .