Claims Services Officer

Ambrose Construct Group; Sunshine Coast Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

Supportive culture

Employee Assistance Program

Referral reward

Induction & development

Modern office

Staff engagement events

Job summary

Ambrose Construct Group is seeking a proactive Claims Officer to manage insurance building claims from start to finish. You will be the first point of contact for insured customers, coordinating updates, schedules, and ensuring a smooth claims process with estimators, supervisors, and insurers.

This customer-centric role suits someone who thrives in a fast-paced environment, enjoys variety, problem-solving, and delivering high-quality service to clients and internal teams.

Qualifications

• Experience in insurance building or a similar claims-based role is highly desirable.
• Strong administration background with excellent computer skills.
• Exceptional verbal and written communication and high attention to detail.

Responsibilities

• Provide prompt, professional customer service via phone and email.
• Log new claims and schedule customer appointments.
• Manage inboxes, allocate enquiries, and coordinate workflow.
• Process approvals, contracts, payments, and documentation.
• Keep customers updated throughout their claim and allocate jobs to supervisors.

Skills

Customer service

Administration

Microsoft Office

Typing

Communication

Attention to detail

Team oriented

KPI driven

Tools

Microsoft Office

Job description

Are you an organised, customer‑focused administrator who thrives in a fast‑paced environment? Join a supportive, high‑performing team where your communication skills, attention to detail, and proactive approach will make a real impact on the customer experience.

We are seeking a Claims Officer to manage insurance building claims from start to finish, ensuring exceptional service to our clients, insurers, subcontractors, and internal teams.

About the Role

In this role, you will be the first point of contact for insured customers, providing updates, coordinating schedules, and ensuring a smooth claims process. You’ll work closely with estimators, supervisors, and insurers while managing a variety of administrative tasks that keep projects moving efficiently.

This is a customer‑centric position where no two days are the same, perfect for someone who enjoys variety, problem‑solving, and delivering high‑quality service.

Key Responsibilities

• Provide prompt, professional customer service via phone and email
• Manage inboxes, allocate enquiries, and coordinate workflow
• Log new claims and schedule customer appointments.
• Process approvals, contracts, payments, and documentation
• Keep customers updated throughout their claim
• Allocate jobs to supervisors and track progress
• Maintain and update internal and insurer systems
• Support admin tasks including invoicing, data entry, and filing
• Ensure compliance, assist with audits, and maintain accurate reporting
• Manage claims end-to-end with a customer-first approach
• Build strong relationships with clients, subcontractors, and teams
• Meet KPIs and contribute to a positive, safety-focused culture

Skills & Experience

• Experience in insurance building or a similar claims‑based role (highly desirable)
• Strong administration background with excellent computer skills
• Confident using Microsoft Office and multiple internal systems
• Fast and accurate typing skills
• Exceptional verbal and written communication
• High attention to detail and strong organisational skills
• Proactive, team‑oriented, and KPI‑drive
• Positive attitude and willingness to support others

What Ambrose Construct Group offers

• Exciting career growth opportunities within the role and Ambrose Construct Group
• A supportive, safe, and passionate team culture
• A supportive and encouraging workplace culture with a passionate team
• Access to our Employee Assistance Program
• $2000 referral reward for successful candidate referrals
• Comprehensive induction and ongoing professional development
• Modern office facilities and resources
• Staff engagement initiatives, including fortnightly morning tea and monthly BBQs

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.

Please note: Only shortlisted applicants will be contacted.