Claims Coordinator

Ethos Building Pty Ltd; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

In-house gym

Great team culture

Docklands location

Job summary

Ethos Building Pty Ltd in Melbourne is seeking a Claims Coordinator to manage client claims in our Prime system, triage by complexity, and support cross-functional teams.

You will appoint and liaise with reporting contractors, respond to inquiries, and ensure contractual and compliance expectations are met while handling calls and processing invoices.

The role requires solid admin and customer service background, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Administrative and phone-based customer service experience required or demonstrated.
• Knowledge of Prime Ecosystem and property insurance claims desirable.
• Ability to trouble-shoot and meet deadlines to established performance standards.
• Outstanding written, verbal, and interpersonal communication skills with a customer focus.

Responsibilities

• Manage & Register client claims into our main claims/project management system (Prime).
• Triage of Claims by complexity and urgency, ensuring the claim is directed to the appropriate area of the business.
• Support our Construction, Estimating, & Desktop Solutions teams with various functions.
• Appoint, schedule and liaise with specialist reporting contractors, monitoring performance against KPI's.
• Facilitate & prioritise Estimators, Construction Supervisors, and external contractor bookings for urgent matters.
• Respond to customer enquiries and facilitate resolution of those enquiries.
• Drive and assist in meeting client contractual and compliance expectations.
• Manage incoming calls and internal communications as required.
• Provide administrative support through processing of jobs, invoices and other duties.
• React and respond quickly to urgent matters, client requirements and any priority as directed by leadership.

Skills

Administration

Customer service

Multi-tasking

Attention to detail

Outlook / MS Office

Tools

Prime Ecosystem

Microsoft Outlook

MS Office

Job description

Ethos Building & Restoration is a trusted and established insurance building and restoration provider, recognised for our innovation, commitment to sustainability and exceptional customer service. We specialise in domestic, strata, commercial and complex claims, delivering integrated make-safe, restoration and building repair services. With established operations across Victoria and Queensland and a growing presence in New South Wales, we work closely with insurers, loss adjusters and other industry partners to deliver responsive, consistent and high-quality outcomes throughout the claims journey.

The Role - Claims Coordinator

Manage & Register client claims into our main claims/project management system (Prime).

Triage of Claims by complexity and urgency, ensuring the claim is directed to the appropriate area of the business.

Support our Construction, Estimating, & Desktop Solutions teams with various functions.

Appoint, schedule and liaise with specialist reporting contractors, monitoring performance against company set KPI's.

Facilitate & prioritise Estimators, ConstructionSupervisors, and external contractor bookings to respond to urgent or emergency matters.

Respond to customer enquiries and facilitate the resolution of those enquiries

Drive and assist in meeting client contractual and compliance expectations.

Manage incoming calls and internal communications as required.

Provide administrative support through the processing of jobs, invoices and other duties as required.

React and respond quickly to urgent matters, client requirements and any business priority that arises as directed by the leadership or management teams.

Provide support to all areas of the business as otherwise required.

About you:

Demonstrated previous administration and phone-based customer service experience.

Knowledge of ‘Prime Ecosystem’, property insurance claims or building industry would be highly regarded.

Proven ability to trouble-shoot and effectively meet deadlines to meet established performance standards.

Outstanding written, verbal, and interpersonal communication skills and the ability to liaise with many people in a positive and customer focused manner.

A hands-on, strong organisational skills, highly capable of multi-tasking, with high-level attention to detail.

Strong computing skills and knowledge particularly with Microsoft Outlook.

The capacity to learn new tasks and processes quickly

In return, we will offer:

Great team culture

In house gymnasium

Vibrant new Docklands location; great amenities within walking distance