Claims Assistant - Part time role

Magna Constructions; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Work close to home

Work-life balance

Competitive salary

Modern office

Team events

Job summary

Magna Constructions is seeking a highly organised Administration professional to join the Kirrawee team in a part-time role (Wednesday to Friday). The role supports Case Managers and the wider team, keeping communications flowing and operations on track.

Join a fast-moving environment where you’ll triage enquiries, manage claims processing, and maintain accurate records across multiple systems. A great fit for someone who thrives on variety and taking initiative.

Qualifications

• Minimum 2–3 years of administrative or customer service experience, preferably in construction or insurance.
• Strong attention to detail and the ability to work accurately under pressure.
• Confident communicator who can build rapport with stakeholders.

Responsibilities

• Provide day-to-day administrative support across the team and external stakeholders.
• Manage high-volume inboxes and phone lines with confidence and efficiency.
• Respond to enquiries from clients, customers, and contractors (inbound and outbound).
• Assist with processing new claims, including triaging make safes and booking site attendances.
• Update and maintain job information across internal systems and client portals.
• Ensure all claim activity records are accurate, detailed, and up to date.
• Coordinate and manage communications between clients, customers, and contractors.
• Work within structured KPIs in a fast-paced environment.

Skills

Administration

Customer service

Attention to detail

Communication

Problem solving

Time management

Tools

MS Office Suite

CRM systems

Claims software

Job description

Magna Constructions is a growing residential and commercial construction company specialising in insurance building repairs and restoration. We partner with some of Australia's largest insurers, delivering reinstatement works following flood, fire, water, mould, and storm damage events.

About the Role

We don't just manage claims, we help people rebuild after unexpected events. We're looking for a highly organised and proactive Administration professional to join our Kirrawee team in a part time role (Wednesday to Friday) at the centre of a fast-moving, high-volume environment.

This is a role for someone who thrives on variety, enjoys being the go-to support person, and takes pride in keeping things running smoothly behind the scenes.

What You'll Be Doing

You'll play a key role in supporting our Case Managers, Supervisors, and wider team, keeping communication flowing and operations on track.

• Provide day-to-day administrative support across the team and to external stakeholders
• Manage high-volume inboxes and phone lines with confidence and efficiency
• Respond to enquiries from clients, customers, and contractors (both inbound and outbound)
• Assist with processing new claims, including triaging make safes and booking site attendances
• Update and maintain job information across internal systems and client portals
• Ensure all claim activity records are accurate, detailed, and up to date
• Coordinate and manage communications between clients, customers, and contractors
• Work within structured KPIs in a fast-paced environment

What We're Looking For

• 2-3 years' experience in administration or customer service (construction or insurance highly regarded)
• Strong attention to detail with the ability to work accurately at pace
• Confident communicator who can build rapport with a range of stakeholders
• Comfortable navigating systems, software, and claims platforms
• A team player who takes initiative and solves problems before they **escalate**
• Excellent organisational and time management skills
• Strong critical thinking and problem-solving ability

What We Offer

• Work close to home with genuine work/life balance
• A supportive, collaborative team environment where people are valued
• Competitive salary based on experience
• A professional yet down-to-earth team culture
• Modern office space with a relaxed dress code
• Regular social events and team connection