Claims Support Officer

MAYDAY Recruitment Group; Albion; Hybrid; AUD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid flexible work after probation (

Staff parking onsite

Albion location near public transport

Job summary

MAYDAY Recruitment Group is seeking a proactive Claims Support Officer to join their Albion team. The role supports Claims Consultants with admin tasks, customer interactions, and claim progression, ensuring customers stay informed and claims move smoothly through each stage.

The ideal candidate brings customer service or administration experience, strong communication, and keen attention to detail. The position offers hybrid flexibility, office-based Albion location, and ongoing mentoring

Qualifications

• Experience in customer service, administration, contact centres or insurance.
• Confidence handling both inbound and outbound phone calls.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise competing tasks in a fast-paced environment.

Responsibilities

• Manage inbound and outbound customer calls.
• Provide administrative support to the wider claims team.
• Assist with progression of insurance claims through various stages.
• Communicate with customers regarding claim updates and next steps.
• Prepare and maintain claim documentation.
• Liaise with customers, insurers, and internal stakeholders.
• Respond to customer enquiries and concerns professionally.
• Ensure information is accurately maintained across multiple systems.

Skills

Customer service

Administration

Insurance experience

Phone handling

Written and verbal communication

Tools

MS Office

Job description

Claims Support Officer

MAYDAY Recruitment is partnering with a growing insurance claims and property restoration business to recruit a Claims Support Officer for their team based in Albion.

This is an excellent opportunity for someone with customer service, administration, contact centre, or insurance experience who is looking to develop their skills within the claims industry.

About the Business

Operating within the insurance claims and property restoration sector, this established organisation supports homeowners and businesses impacted by storm and hail damage.

Their team assists customers throughout the insurance claims process, providing guidance, support, and expert claim management to help achieve positive outcomes during what can often be a stressful time.

With continued growth and a strong reputation within the market, they are seeking a motivated Claims Support Officer to join their team.

About the Role

As a Claims Support Officer, you'll provide administrative and customer service support to Claims Consultants, helping ensure claims are progressed efficiently and customers remain informed throughout their claim journey. This is a varied role offering a combination of customer interaction, administration, stakeholder communication and problem-solving.

Key Responsibilities

• Manage inbound and outbound customer calls
• Provide administrative support to the wider claims team
• Assist with the progression of insurance claims through various stages
• Communicate with customers regarding claim updates and next steps
• Prepare and maintain claim documentation
• Liaise with customers, insurers, and internal stakeholders
• Respond to customer enquiries and concerns professionally
• Ensure information is accurately maintained across multiple systems

About You

The ideal candidate will be confident, customer-focused, highly organised and comfortable managing multiple priorities within a fast-paced environment.

To be successful, you'll ideally have:

• Experience in customer service, administration, contact centres, or insurance
• Confidence handling both inbound and outbound phone calls
• Strong verbal and written communication skills
• Excellent attention to detail and accuracy
• The ability to prioritise competing tasks effectively
• Strong computer skills and confidence learning new systems
• A professional and empathetic approach when dealing with customers
• A genuine interest in developing a career in insurance and claims

Previous insurance or claims experience is highly regarded but not essential.

What They Can Offer

• $36.81 per hour + Super
• Full-time position, Monday to Friday, 8:00am to 4:00pm
• Ongoing temporary contract
• Ongoing mentoring and support from experienced Claims Consultants
• Supportive and collaborative team culture
• Hybrid flexibility available following probation (1 day working from home per week)
• Staff parking available onsite
• Convenient Albion location close to public transport
• Regular team social events and a positive workplace environment