Claims Officer - Pleasure Craft

NM Insurance Pty Ltd; Brisbane; Presencial; AUD 65.000 - 90.000; Tempo integral

Resumo da vaga

NM Insurance Pty Ltd in Brisbane is seeking a dedicated Pleasure Craft Claims Officer to manage end-to-end marine claims and deliver exceptional customer service.

You will assess claims, ensure timely and accurate processing, maintain strict file management and regulatory compliance, and collaborate with service providers and internal teams.

The role offers a Sydney or Brisbane presence (Woolloongabba or North Sydney) within a growing marine portfolio.

Qualificações

• End-to-end claims management
• Attention to detail and accuracy
• Strong written and verbal communication

Responsabilidades

• Manage end-to-end pleasure craft claims with professional handling
• Ensure timely, accurate claims assessment and processing
• Maintain compliant file management and conduct regular diary and reserve activities

Descrição da vaga

Join NM Insurance as our Pleasure Craft Claims Officer – deliver exceptional customer experience, manage end‑to‑end claims, and support our nationally recognised marine portfolio.

NM Insurance is a market‑leading distributor of insurance products and services across pleasure craft, motorcycle, caravan, and commercial marine insurance lines. With offices across Australia and New Zealand, we operate as a full‑cycle underwriting agency, providing underwriting, claims, product, actuarial, finance, legal, and compliance support to our valued stakeholders. Our insurance products are distributed through licensed insurance brokers, distribution partners, and direct to consumers across both countries.

As our marine portfolio continues to grow, we are seeking a dedicated and detail‑orientedClaims Officer -Pleasure Craft to join our Claims Team. This role is integral to delivering outstanding customer service, ensuring timely and accurate claims assessment, and maintaining high standards of compliance and file management across the pleasure craft claims portfolio.

In this position, you will manage an end‑to‑end claims, ensuring each claim is handled professionally, efficiently, and in accordance with policy terms, service expectations, and regulatory requirements. You will demonstrate strong attention to detail, clear written and verbal communication skills, sound product knowledge, and the ability to work collaboratively with service providers and internal stakeholders.

With a customer‑focused approach and a commitment to best‑practice claims management, you will ensure each customer receives a fair, timely, and supportive claims experience. You will also play a key role in accurate reserving, diary management, payment processing, and adherence to audits, procedures, and compliance frameworks.

This role is available in either our Woolloongabba office or our North Sydney office, and we