Recoveries Administration Officer

Capricorn; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

14 weeks inclusive paid parental leave

Two additional days of paid leave

Wellbeing/fitness perks via WHEREFIT &

Training & study assistance

Salary continuance insurance & novated

Job summary

Capricorn is seeking a Recoveries Administration Officer in Australia to support the Recoveries Team by handling recovery administration for a portfolio of low complexity matters, ensuring documentation and activities are completed accurately and on time.

You will enable experienced officers to focus on complex cases, helping maximise recovery income and reduce reliance on external agents while maintaining strong liaison with insurers and third parties.

Qualifications

• Experience in an administrative role, preferably in claims, insurance, accounts receivable, collections or debt recovery.
• Experience using a claims, case-management, debt-recovery or customer relationship management system is desirable.
• Strong administration, organisation and time-management skills, with the ability to manage competing priorities and follow-up dates.

Responsibilities

• Receive recovery referrals and notifications from Claims Officers and complete all associated administrative tasks promptly.
• Create, maintain and update recovery files, including accurate reserves, activities, costs, contact details, documents and file notes.
• Prepare and issue recovery demands, supporting documents, invoices, payment details and follow-up correspondence to third parties, insurers and appointed agents within required timeframes.
• Monitor diary dates, payment arrangements, limitation or escalation dates, outstanding information and service-provider actions.
• Reconcile incoming recovery payments and ensure receipts are correctly recorded and allocated in the claims system.
• Review available claim and recovery documentation to identify missing information and obtain it from internal or external stakeholders.
• Manage a portfolio of low complexity recovery matters from referral through to payment or closure within delegated authority.
• Respond to enquiries, follow through on commitments and elevate delays or service issues appropriately.

Skills

Administrative experience

Claims/insurance experience

Accounts receivable / debt recovery

Microsoft Office (Outlook, Word, Excel

Communication skills

Time-management / organisation

Phone liaison with insurers/third-part

Tools

Claims system

Case-management system

CRM system

Job description

A little about us

Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As a Recoveries Administration Officer, you will support the Recoveries Team by managing recovery administration, progressing a portfolio of low complexity recovery matters, and ensuring recovery documentation and activities are completed accurately, compliantly and within required timeframes. The role enables experienced Recoveries Officers to focus on complex, disputed and higher-value matters, helping Capricorn maximise recovery income and reduce reliance on external recovery agents.

What you'll do

• Receive recovery referrals and notifications from Claims Officers and complete all associated administrative tasks promptly.
• Create, maintain and update recovery files, including accurate reserves, activities, costs, contact details, documents and file notes.
• Prepare and issue recovery demands, supporting documents, invoices, payment details and follow-up correspondence to third parties, insurers and appointed agents within required timeframes.
• Monitor diary dates, payment arrangements, limitation or escalation dates, outstanding information and service-provider actions.
• Reconcile incoming recovery payments and ensure receipts are correctly recorded and allocated in the claims system.
• Review available claim and recovery documentation to identify missing information and obtain it from internal or external stakeholders.
• Manage a portfolio of low complexity recovery matters from referral through to payment or closure within delegated authority.
• Respond to enquiries, follow through on commitments and elevate delays or service issues appropriately.

What you'll bring

• Experience in an administrative role, preferably in claims, insurance, accounts receivable, collections or debt recovery.
• Experience using a claims, case-management, debt-recovery or customer relationship management system is desirable.
• Strong administration, organisation and time-management skills, with the ability to manage competing priorities and follow-up dates.
• Clear written and verbal communication skills, including confidence dealing with insurers and third parties by telephone.
• Intermediate to advanced Microsoft Office skills, particularly Outlook, Word and Excel.
• General knowledge of motor claims, liability, insurance recoveries or debt recovery processes is advantageous.

A little on life at Capricorn

At Capricorn, we're committed to creating an environment where our people can thrive, both professionally and personally. That's why we've built a range of benefits that support wellbeing, development and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support for parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training and study assistance for eligible Team Members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.