Part-Time Student Services Officer – Welcoming & Attendance

Swan; Australia; Hybrid; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Hybrid work model

14 weeks inclusive paid parental leave

Two additional days of paid leave

Wellbeing, fitness, and lifestyle Perk

Learning and development opportunities

Purchased leave, salary continuance,社交

Job summary

Capricorn is seeking a part-time Customer Service Officer – Insurance to join the Sales and Services Operations team. You will provide responsive support to Capricorn Members and Suppliers through inbound/outbound calls, email, and portal channels, resolving enquiries at first contact where possible.

You will maintain clear CRM records, update Epicor accurately, and collaborate with Operations, Field Sales and Supply teams to deliver consistent service outcomes.

Qualifications

• Minimum two years in a customer service or contact centre role.
• Strong verbal and written communication with customers and stakeholders.
• Good numeracy and high attention to detail in records and system updates.

Responsibilities

• Provide responsive support to Capricorn Members and Suppliers via inbound/outbound calls, email and portal channels.
• Take ownership of enquiries and resolve at first contact where possible.
• Maintain clear CRM records and update Epicor, collaborating with Operations, Field Sales and Supply teams to ensure positive service outcomes.

Skills

Two years’ experience in customer

Strong verbal and written comms

Attention to detail and numeracy

Education

Year 10 High School Certificate or equivalent

Tools

CRM systems

Epicor

Job description

What Part Time Student Services Officer Welcoming Attendance

Showing 1454 Part Time Student Services Officer Welcoming Attendance jobs in Western Australia

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member‑owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they’re part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As Customer Service Officer – Insurance, you will be part of the Sales and Services Operations team, providing responsive, high‑quality support to Capricorn Members and Suppliers across inbound and outbound calls, email and portal channels.

You will take ownership of enquiries, focus on resolving matters at first contact, and deliver accurate responses within agreed service levels. Where an issue cannot be resolved immediately, you will follow the complaints and escalation process and keep the right internal teams informed.

You will also maintain clear records of each interaction in CRM, complete accurate system updates in Epicor, and work closely with Operations, Field Sales and Supply teams to support consistently positive service outcomes.

What you’ll bring

We’re looking for an experienced contact centre professional who communicates clearly, stays composed under pressure and brings the accuracy needed in a process‑driven insurance service environment.

What’s essential

• A minimum of two years’ experience in a similar customer service or contact centre role.
• Strong verbal and written communication skills, with the ability to engage confidently with customers and internal stakeholders.
• Sound judgement and the ability to resolve enquiries in line with business needs, procedures and service expectations.
• Good numeracy skills, exceptional accuracy and strong attention to detail when managing records and system updates.
• The ability to remain calm under pressure, manage competing enquiries and escalation unresolved matters appropriately.

Highly regarded

• Contact centre experience within an insurance environment.
• A Customer Service Certificate or other relevant customer service training.

Qualifications

Completion of a Year 10 High School Certificate or equivalent is preferred.

A little on life at Capricorn

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• A hybrid work model for office‑based team members, with flexibility to work both from home and the office.
• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training opportunities and study assistance for eligible team members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.