Learning & Development Consultant - Claims & Recoveries (12 Month Fixed Term)

Capricorn; Perth; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

14 weeks parental leave

Two additional paid leave days

Wellbeing program

Learning & development opportunities

Study assistance

Job summary

Capricorn is seeking a Learning & Development Consultant to lead learning and onboarding for the Claims & Recoveries teams on a 12-month fixed-term basis, based in Perth with national remit. You will drive the transition to the Duck Creek system and craft training materials, guides and assessments to uplift capability.

You will partner with leaders and SMEs to build practical learning experiences, focusing on transfer, coaching and measurable outcomes across a national footprint.

Qualifications

• Proven ability to develop learning materials including eLearning, guides and job aids.
• Create visually engaging content aligned to branding and style guidelines.
• Strong written and verbal communication across leadership, operations and L&D.
• Experience delivering knowledge-sharing sessions or training.
• Experience building capability through coaching, onboarding or upskilling.
• Assess learning needs, create knowledge checks, and evaluate training impact.

Responsibilities

• Own technical learning, onboarding and development plans for Claims & Recoveries.
• Translate processes into formal training packs and learning materials.
• Create checkpoints and competency validation activities to confirm transfer of learning.
• Develop role-based learning pathways and a clear career tree; identify capability gaps.

Skills

Learning design

Facilitation

Stakeholder management

Curriculum development

Articulate

Learning Hub

Education

Certificate IV in Training and Assessment

Tools

Articulate 360

Learning Hub

Job description

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As Learning & Development Consultant - Claims & Recoveries, you will own technical learning, onboarding and development plans for the Claims and Recoveries teams during a 12 month fixed-term opportunity. Based in Perth with a national remit, you will partner closely with Claims and Recoveries leaders, subject matter experts and the Organisational Capability team to build consistent, practical learning experiences.

A key focus will be supporting the transition to our new claims system, Duck Creek, and associated process changes. You will translate new and existing processes into formal training packs, learning guides, work instructions and job aids, while creating checkpoints, knowledge checks and competency validation activities that confirm learning transfer.

You will also help shape what development looks like across Claims and Recoveries by creating role-based learning pathways and a clear career tree, identifying capability gaps through operational indicators and research insights, host focus sessions to upskilling team members whilst continuously improving content and outcomes.

What you’ll bring

We’re looking for an experienced Claims professional who can combine technical credibility with practical learning design, facilitation and strong stakeholder partnership.

What’s essential

• Proven ability to develop learning materials including eLearning courses, process documentation, job aids, work instructions and technical reference guides.
• Ability to create visually engaging content which is clearly understood and aligns with Capricorn’s branding and style guidelines.
• Strong written and verbal communication skills, with the ability to build effective relationships across Claims leadership, operational teams, subject matter experts and Learning and Development.
• Experience delivering knowledge-sharing sessions or training, explaining complex concepts in simple, practical terms.
• Experience building or transferring capability through training, side-by-side coaching, onboarding or upskilling employees.
• Ability to assess learning needs, create knowledge checks and checkpoints, and evaluate capability, progress and training effectiveness.
• Strong planning, organisation and time management skills, with the ability to work autonomously and collaboratively across a national remit.

Highly regarded

• Experience supporting system, technology or operational change, including translating new processes into formal learning materials.
• Experience within a claims team, insurance or financial services industry, with a strong knowledge of their processes, systems, policies and procedures.
• Experience using research insights, learner feedback and operational indicators to improve learning content and development pathways.
• Experience with learning platforms and authoring tools such as Articulate, the Learning Hub or similar systems.

Qualifications

A Certificate IV in Training and Assessment is desirable.

A little on life at Capricorn

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• A hybrid work model for office-based team members, with flexibility to work both from home and the office.
• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training opportunities and study assistance for eligible team members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.