Claims Handler

Arch Capital Group; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

Arch Underwriting at Lloyd's (Australia) Pty Ltd invites applications for a Claims Handler role focused on financial lines and liability claims. You will apply insurance law principles, manage end-to-end claims within authority limits and work with counsel and internal stakeholders to resolve matters efficiently.

The successful candidate will have a law degree (preferred) and experience in an insurance law firm or in-house claims team, with strong analytical, organisational and communication

Qualifications

• Law degree preferred.
• Experience in an insurance law firm or in-house claims team preferred.

Responsibilities

• Manage end-to-end case load of financial lines and liability claims within authority limits.
• Apply legal principles to coverage and liability issues; provide technical support to claims handlers when required.
• Ensure claims are handled in line with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered as per reserving philosophy.
• Engage Coverage and Defence counsel per Claims Handling Guidelines for both volume and complex claims.
• Develop and maintain positive relationships with internal and external stakeholders.
• Suggest, implement and drive process improvements for reporting, claims systems and guidelines.
• Collaborate with other business units.
• Adhere to policies, procedures and local guidance as well as legislation.
• Perform other duties as directed by the business within the scope of the role.

Skills

Insurance law knowledge

Regulatory compliance

Analytical skills

Time management

Interpersonal skills

Communication skills

Positive attitude

Flexibility

Tech-savvy for claims

Education

Law degree

Job description

Job Description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Key Responsibilities

• Manage end to end case load of financial lines and liability claims within specified financial authority limits.
• Apply legal principles relevant to both coverage and liability considerations to all financial lines/liability claims and provide technical support to claims handlers when required.
• Ensure claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.
• The engagement of and provision of instructions to Coverage and Defence counsel in accordance with Claims Handling Guidelines on both volume and complex claims.
• Develop and maintain positive working relationships with internal and external stakeholders
• Suggest, recommend and implement process improvement initiatives on reporting, claims systems and claims guidelines.

General Responsibilities

• Collaborate effectively with other business units.
• Adhere to company’s policies, procedures and local guidance as well as to the legislation.
• Other reasonable duties as directed by the business, within the scope of the role.

Skills / Competencies

• Good working knowledge of Insurance Contracts Act and other applicable common and statutory law.
• Good knowledge of regulatory and compliance requirements relevant to claims handling.
• Analytical skills and good attention to detail.
• Excellent organisation and time management skills
• Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders at all levels.
• Excellent verbal and written communication skills.
• Enthusiastic, positive attitude.
• Flexibility, ability to multi-task and deliver initiatives within a short timeframe.
• Interest in technological solutions to drive the robust management of claims.

Qualifications

• Law degree - preferrable.

Experience

• Experience at an insurance law firm or in house claims team preferable.

16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd