Claims Handler

Arch Insurance Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading insurance company is seeking a claims manager to oversee financial lines and liability claims in Melbourne. The role involves thorough case management, adherence to regulatory standards, and collaboration with various stakeholders. Candidates should have a law degree and experience in claims handling or insurance law, along with strong analytical and communication skills. This position offers an opportunity to drive improvements and impact business outcomes within a dynamic team.

Qualifications

• Experience at an insurance law firm or in-house claims team preferable.
• Knowledge of Insurance Contracts Act and regulatory requirements.
• Experience in insurance law firm or in-house claims desirable.

Responsibilities

• Manage end to end case load of financial lines and liability claims.
• Apply legal principles to coverage and liability considerations.
• Ensure claims are handled per internal procedures and regulations.
• Engage and provide instructions to Coverage and Defence counsel.
• Develop and maintain positive relationships with stakeholders.
• Implement process improvement initiatives.

Skills

Good working knowledge of Insurance Contracts Act

Knowledge of regulatory and compliance requirements

Analytical skills

Excellent organization and time management skills

Strong interpersonal skills

Excellent verbal and written communication skills

Enthusiastic, positive attitude

Flexibility and multi-tasking ability

Education

Law degree - preferable

Tools

Claims systems

Lloyd’s guidelines

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Key Responsibilities

• Manage end to end case load of financial lines and liability claims within specified financial authority limits.
• Apply legal principles relevant to both coverage and liability considerations to all financial lines/liability claims and provide technical support to claims handlers when required.
• Ensure claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.
• The engagement of and provision of instructions to Coverage and Defence counsel in accordance with Claims Handling Guidelines on both volume and complex claims.
• Develop and maintain positive working relationships with internal and external stakeholders.
• Suggest, recommend and implement process improvement initiatives on reporting, claims systems and claims guidelines.

General Responsibilities

• Collaborate effectively with other business units.
• Adhere to company’s policies, procedures and local guidance as well as to the legislation.

Other reasonable duties as directed by the business, within the scope of the role.

Skills / Competencies

• Good working knowledge of Insurance Contracts Act and other applicable common and statutory law.
• Good knowledge of regulatory and compliance requirements relevant to claims handling.
• Analytical skills and good attention to detail.
• Excellent organisation and time management skills.
• Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders at all levels.
• Excellent verbal and written communication skills.
• Enthusiastic, positive attitude.
• Flexibility, ability to multi-task and deliver initiatives within a short timeframe.

Interest in technological solutions to drive the robust management of claims.

Qualifications

• Law degree - preferred.

Experience

• Experience at an insurance law firm or in house claims team preferable.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd