Claims & Credits Controller – Pacific (Hybrid)

pernodricard; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Product allowance

Hybrid and flexible working

Summer hours

Employee Assistance Program

Generous parental leave policy

Career development

Office drinks & events

Inclusive culture ERG

Job summary

Pernod Ricard is seeking a Credit and Claims Controller - Pacific to manage customer claims and credits across Australia and New Zealand. You will investigate issues, process credits, and collaborate with stakeholders to resolve disputes and improve outcomes.

Reporting to the Customer Services Manager - Pacific, the role emphasizes efficient, compliant claims handling with strong reporting visibility and root-cause analysis. Hybrid working is offered.

Qualifications

• Experience in claims processing, credit control, accounts receivable, warehouse administration, or supply chain operations.
• Strong attention to detail and data accuracy.
• Excellent problem-solving and analytical skills with ability to identify root causes.
• ERP experience, ideally JD Edwards or SAP, plus advanced Excel skills.
• Clear communication and stakeholder management across teams and external partners.

Responsibilities

• Manage end-to-end processing of stock and pricing claims including logging, investigation, validation, closure, and documentation.
• Raise credit notes and recharges in JD Edwards (E1) with accurate reason coding.
• Investigate claims and disputes with 3PLs, transport providers, Customer Service, Supply Chain, Sales, and Finance to resolve root causes.
• Deliver fortnightly and monthly KPI reporting across claims, credits, recoveries, ageing, and service performance.
• Support process improvement, system testing, SOP development, and operational administration across Integrated Operations.

Skills

Claims processing

Credit control

Accounts receivable

Warehouse admin

Supply chain

Tools

JD Edwards (E1)

SAP

Microsoft Excel

Job description

Pernod Ricard is seeking a Credit and Claims Controller - Pacific to manage customer claims and credits across Australia and New Zealand. You will investigate issues, process credits, and collaborate with stakeholders to resolve disputes and improve outcomes.

Reporting to the Customer Services Manager - Pacific, the role emphasizes efficient, compliant claims handling with strong reporting visibility and root-cause analysis. Hybrid working is offered.