Claims Consultant (Workers Compensation)

AssetVal Pty Ltd; City of Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive culture

Supportive leaders

Job summary

AssetVal Pty Ltd is seeking a Claims Management professional for their Local Government Workcare Team in Brisbane. This hybrid role requires you to manage statutory workers’ compensation claims effectively, ensuring compliance with legislative requirements.

With at least 2–3 years of operational experience and a strong understanding of the QLD Workers’ Compensation Act, you'll provide high-quality services, respond to client needs, and work collaboratively within a supportive team.

The role offers an inclusive culture and professional development opportunities.

Qualifications

• 2–3 years of operational experience in workers’ compensation.
• Knowledge of QLD Workers’ Compensation and Rehabilitation Act 2003.
• Excellent written and verbal communication skills.

Responsibilities

• Provide high‑quality claims management services to scheme members.
• Manage statutory claims from determination to finalisation.
• Respond to all clients’ needs in a timely manner.

Skills

Claims management

Decision-making

Problem-solving

Communication

MS Excel

Job description

We are seeking a talented individual to join our Local Government Workcare (LGW) Team at JLT Risk Solutions Pty Ltd (a business of Marsh McLennan). This role will be based in Brisbane – Evelyn office. This is a hybrid role that requires working at least three days a week in the office.

JLT Risk Solutions Pty Ltd is Australia’s trusted expert in design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and are committed to innovation.

JLT Risk Solutions in Queensland operates under a long‑term contract with the Local Government Association of Queensland (LGAQ) to manage LGW and provides financial, WH&S, rehabilitation and claims management services to LGW’s 61 member Councils under a group self‑insurance licence.

This career requires you to determine and manage statutory workers’ compensation claims in a timely and effective manner in accordance with the provisions of the QLD Workers’ Compensation and Rehabilitation QLD Act 2003. You will also contribute to the effective operation of Claims Management Services to achieve the goals and objectives of the LGW Scheme.

We foster a culture of diversity and inclusion, where all people are respected for who they are, appreciated for their skills, and offered access to opportunity. Success is a team effort.

We will count on you to:

• Provide high‑quality claims management services to scheme members.
• Manage statutory claims from determination to finalisation, applying technical expertise on complex claims.
• Respond to all clients’ needs in a timely manner to meet customer service standards.
• Maintain the claims management system, including claim estimates.
• Ensure compliance with legislative requirements and ethical standards, liaising with stakeholders as necessary.

What you need to have:

• 2–3 years of operational experience preferably in a workers’ compensation related field.
• Knowledge of the Q L D Workers’ Compensation and Rehabilitation Q L D Act 2003.
• Demonstrated ability to make decisions, solve problems and establish work priorities, either while working independently or as a member of a team.
• Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel from public and private sectors.
• Effective computer literacy, including basic skills in MS Excel, Outlook & Word.
• Proven ability to apply lateral thinking to complex problems and negotiate workable solutions.
• Excellent written and verbal communication skills.
• Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing employment.

What makes you stand out:

• Exceptional client service ability, with a knack for anticipating and exceeding client needs.
• Motivated self‑starter focused on achieving results.
• Excellent attention to detail.
• Ability to recognize and solve problems creatively.
• Experience working with sensitive and confidential information.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia.