Senior Claims Consultant (Workers Compensations)

Marsh; Perth; Hybrid; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Hybrid work

Professional development opportunities

Supportive leadership

Job summary

Marsh is seeking a Senior Claims Consultant to join the WorkCare Claims team in Perth, WA. Based in West Leederville, you will manage a portfolio of Workers Compensation claims, delivering high-quality outcomes and timely settlements through collaborative work with clients and the claims team.

You will visit clients and legal providers, provide end-to-end claims management, and ensure compliance with the Worker Compensation Act 1981 and regulator standards.

Qualifications

• Knowledge and insurance claims experience in Workers Compensation.
• Experience interpreting Acts to make liability decisions.
• Management of complex claims with confidentiality.

Responsibilities

• Deal efficiently with client inquiries.
• Deliver end-to-end claims management for workers compensation.
• Plan and deliver strong relationship management with clients.
• Submit claims reports as required.
• Ensure compliance with applicable worker compensation acts.

Skills

Claims experience

Workers' compensation

Communication

Relationship management

Tools

MS Excel

Outlook

Word

Job description

Senior Claims Consultant, Workers Compensation Claims Management

We are seeking a talented individual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd. This role will be based in Perth - West Leederville.

This opportunity involves managing a portfolio of Workers Compensation claims. This role requires the Senior Claims consultant to deliver high quality claims management services, working collaboratively with the clients and our broader claims team to produce cost effective outcomes for the scheme. In turn, this brings the best outcome and timely settlement of claims.

JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We've developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people and community. We proudly service over 500 Local Government organisations across Australia.

Our Perth team manage a not-for-profit industry based mutual indemnity scheme (LGISWA) owned by 145 Western Australia local governments and focused on meeting their unique requirements. To learn more please visit www.lgiswa.com.au

We will count on you to:

• Deal efficiently with the client enquiries
• Contribute to planning and delivery of relationship management through regular and constructive communications with clients
• Visit clients and legal providers regularly
• Provide end-to-end claims management
• Submit claims reports as required
• Continuously work towards professional development by attending external and internal sessions
• Ensure compliance with Worker Compensation and Injury Management Act 1981, including the Principle and Standards as set out by the Regulator.

What you need to have (highly desirable):

• Knowledge and insurance claims experience in Workers Compensation and claims
• Experience in the interpretation of relevant acts in making liability decisions
• Management of complex claims
• Demonstrate initiative and understanding when managing confidential information.

What makes you stand out?

• Strong communications, personable and stakeholder management skills
• Computer literacy, including intermediate skills in MS Excel, Outlook & Word
• Good negotiation skills and ability to influence positive outcomes
• Self-motivation and organisational skills essential
• Ability to plan and work independently and prioritise workloads
• Ability to lead where appropriate.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.