Claims Consultant Employment Services

Verto; Port Macquarie; On-site; AUD 65,000 - 90,000; Full time

Job summary

VERTO is seeking a Claims Consultant for a 6-month fixed term contract based in Port Macquarie, NSW. You will provide administrative support across outcomes and payments, monitor and process tasks, and engage with internal and external stakeholders to ensure timely data entry and service quality.

You will ensure contractual compliance and complete administration requirements with accuracy in a fast-paced environment.

Qualifications

• Excellent organisational ability and attention to detail.
• Proven ability to succeed in a target driven environment.
• High level communication and organisational skills.
• Excellent interpersonal skills to communicate effectively with employers, participants, stakeholders and staff via remote means.
• Excellent administrative and computer-based systems capability, including keyboard, excel and database proficiency.

Responsibilities

• Outcomes & payments support, monitoring & processing.
• High quality internal and external stakeholder engagement & support.
• Ensure contractual compliance & administration requirements are adhered to.

Skills

Excellent organisational ability

Target driven

High level communication

Interpersonal skills (remote)

Administrative & IT literacy

Tools

Excel

Database proficiency

Job description

6-month Fixed Term Contract based at Port Macquarie

Claims Consultant

6-month Fixed Term Contract based at Port Macquarie

• Outcomes & payments support, monitoring & processing
• High quality internal and external stakeholder engagement & support
• Ensure contractual compliance & administration requirements are adhered to

Reporting to the Team Leader you will provide administrative support via phone, email or video conferencing to our teams throughout NSW to ensure the smooth and timely data entry, reporting and customer service to both internal staff, external clients and employers. Your strong attention to detail and accuracy in a high volume, fast paced environment will be an advantage.

About you

• Excellent organisational ability and attention to detail
• Proven ability to succeed in a target driven environment
• High level communication and organisational skills
• Excellent interpersonal skills to establish a rapport and communicate effectively with employers, participants, stakeholders and staff particularly via remote means (phone, email)
• Excellent administrative and computer-based systems capability, including keyboard, excel and database proficiency

About us

VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:

• Employment Services
• Training
• Indigenous Services
• Community services
• Tenants Advice & Advocacy
• Financial Counselling

With our team of more than 500 across the VERTO group, we represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an equal opportunity employer and welcome all applications, including from people with disability, those from culturally diverse backgrounds and Indigenous Australians. All VERTO team members share the responsibility for the safety and wellbeing of the people who engage with us. We are happy to adjust our recruitment process to support accessibility needs.

Successful candidates will need to provide:

• Working with Children check,
• National Police Check,
• Right to Work
• Current Drivers Licence
• myID

Need more information?

Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au/

Applications will close:

The selection process will commence upon the receipt of applications & will close at 9am Monday 16th Nobember 2026 or prior, if a suitable candidate is found.