Claims Consultant

SA Power Networks; Adelaide; Hybrid; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

13% superannuation

Up to $900 in electricity reimbursements

17.5% leave loading

Income protection scheme

Primary Parental Leave (18 weeks)

Secondary Parental Leave (5 weeks)

Job summary

A key player in the Australian energy sector is seeking a Claims Consultant to join their team in Adelaide. The role involves managing the end-to-end workers' compensation claims process in line with legal requirements and supporting recovery efforts. Candidates must have experience in claims management and a Diploma in Injury Management or related field. With a strong focus on teamwork and empathy, this position offers flexible working arrangements and comprehensive benefits including superannuation and parental leave.

Qualifications

• Experience in workers’ compensation claims management within a self-insured environment.
• Demonstrated effective collaboration skills and customer experience delivery.
• Demonstrated ability to manage sensitive matters empathetically.

Responsibilities

• Manage the end-to-end workers’ compensation claims process.
• Drive efficient claims management and return to work outcomes.
• Ensure compliance with legislative requirements.

Skills

Workers' compensation claims management

Collaboration across diverse teams

Organisational skills

Empathetic approach

Education

Diploma in Injury Management or Claims Management

Job description

SA Power Networks is seeking a Claims Consultant to join the Safety Wellbeing Environment Team in People & Culture.

Reporting to the Wellbeing Manager, the Claims Consultant is responsible for managing the end to end workers’ compensation claims process in accordance with the Return to Work Act 2014, Regulations and Standards for Self Insured Employers.

A critical component of the role will be to drive efficient claims management and return to work outcomes while ensuring compliance with all relevant legislative requirements. Working closely with the Return to Work Coordinator, the role will ensure workers are supported in their recovery and return to work.

Culture and benefits

As a valued member of SA Power Networks, you will enjoy being part of a collaborative team and work in an environment with a sense of community. We offer a platform where you can engage, grow and innovate your career within an exciting organisation that values safety and is committed to the success of its people.

You will also enjoy a range of benefits designed to support you and your family, some including:

• A commitment to work life balance with flexible working arrangements, a great team environment and a career focus with development opportunities.
• 13% superannuation (1% above current legislated employer contributions).
• Up to $900 in electricity reimbursements each year.
• 17.5% leave loading payable on annual leave.
• Automatic coverage from SA Power Networks income protection scheme.
• Primary Parental Leave (18 weeks) and Secondary Parental Leave (5 weeks).

About you

• Experience in workers’ compensation claims management, preferably within a self-insured environment.
• Diploma in Injury Management, Claims Management or a related field, or equivalent skills and knowledge gained through experience.
• Driver’s licence - Class C.
• Demonstrated experience in collaborating effectively across a diverse business and at all levels, with a particular focus on delivering an authentic customer experience.
• Ability to demonstrate an empathetic approach when dealing with sensitive matters.
• Demonstrated organisational and time management skills.

SA Power Networks is an equal opportunity employer committed to a diverse and inclusive workplace and encourages applications from all genders, cultures and backgrounds. For more information about SA Power Networks visit www.sapowernetworks.com.au