Claims Assistant - APAC Team, Admin & FNOL Support

Allied World Assurance Company Ltd; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Allied World Assurance Company Ltd in Sydney CBD, NSW, seeks a Claims Assistant to support the Asia Pacific Claims Group. The role involves FNOL handling, data entry, and file preparation for onward handling by claims handlers, with emphasis on accuracy and service standards.

Ideal candidates will have a relevant qualification, 1–2 years’ experience or fresh graduates, and strong interpersonal and customer service skills.

Qualifications

• Relevant academic qualification.
• 1–2 years of working experience preferred; fresh graduates considered.
• Basic general insurance knowledge preferred.
• Administrative skills or experience is preferred.
• Good interpersonal and customer service skills.
• Able to work on PC applications and standard software.

Responsibilities

• Assist in system data entry including claim registration, payments and reserve adjustments.
• Handle FNOL, enquiries or claims and liaise with customers, intermediaries and third parties as needed.
• Set up and manage filing and administrative systems for recording and accessibility.
• Assist in preparing and processing claim files for onward handling by Claims handlers.
• Process/handle mostly low value, simple claims under guidance within authority and service standards.
• Deliver duties within service turnaround times and KPI targets.

Skills

Administrative skills

Interpersonal skills

Customer service skills

Team player

Education

Relevant academic qualification

Tools

Microsoft Office

Job description

Allied World Assurance Company Ltd in Sydney CBD, NSW, seeks a Claims Assistant to support the Asia Pacific Claims Group. The role involves FNOL handling, data entry, and file preparation for onward handling by claims handlers, with emphasis on accuracy and service standards.

Ideal candidates will have a relevant qualification, 1–2 years’ experience or fresh graduates, and strong interpersonal and customer service skills.