Social Survey Researcher

University Of Sydney; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Global network of colleagues

Structured coaching program

Access to learning and development

Job summary

Allied World is seeking a Senior Claims Analyst for the Asia Pacific Claims Group in Sydney. You will investigate, evaluate and resolve claims across Casualty, Professional Indemnity and Healthcare with potential APAC scope, collaborating with underwriting, finance, actuarial, operations and technology.

The role requires 4+ years in casualty/PI/healthcare claims or a law degree with relevant experience, CGI/ACII/ANZII or equivalent.

Qualifications

• 4 years of Casualty, Professional Indemnity and Healthcare claims experience
• CGI / ANZI II / ACII or Law degree required
• Ability to work under pressure and independently
• Strong interpersonal and customer service skills

Responsibilities

• Reviewing allocated cases and achieving settlements within personal authority
• Identifying non-standard or complex claims and escalating appropriately
• Conducting proactive settlement through negotiation, mediation, or litigation
• Identifying suspicious/fraudulent claims and escalating to supervisor
• Managing customer interactions to deliver high standards of service
• Coordinating with internal/external suppliers for timely services
• Assisting senior colleagues with non-standard cases
• Preparing reports or analyses as needed
• Providing administrative support
• Ensuring compliance with legal, regulatory and policy requirements

Skills

Team player

Interpersonal skills

Negotiation

Customer service

Education

A level or diploma

Law degree

CGI / ANZI II / ACII

Job description

Senior Claims Analyst, Asia Pacific Claims Group

2000 Sydney Australia Branch

Job Description

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

In this role you will investigate, evaluate, and resolve claims made against the company’s insurance policies in relation to Casualty, Professional Indemnity and Healthcare (primarily Professional Indemnity) in Australia with potential for additional scope in APAC. You will engage in collaborative projects in support of other areas of the company including underwriting, finance, accounting, actuarial, operations, and technology. You will also provide superior service to all customers, whether internal or external.

Job Duties and Responsibilities:

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided
• Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately
• Conducting pro‑active settlement through negotiation, mediation, global settlement or litigation and escalating to supervisor when necessary
• Identifying suspicious / fraudulent claims and escalating to supervisor for appropriate actions
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
• Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers
• Supporting more experienced colleagues in the handling of non‑standard cases
• Assisting in preparation of reports or analysis where necessary
• Providing administrative support as required
• Ensuring compliance with all legal, regulatory and policy requirements internally and externally

Qualifications:

• Relevant academic qualifications ("A" level or diploma graduates), OR Law graduate
• Minimum 4 years' solid working experience in Casualty, Professional Indemnity and / or Healthcare claims, OR Law graduate with experience of 3rd party claims
• Certificate of General Insurance ("CGI") / ANZII or ACII / Law Degree
• Be a team player and able to work independently and under pressure
• Possess good interpersonal skill and customer service‑oriented attitude
• Confident and persuasive in communicating with clients and claimants.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources