Claims Assessor

Tokio Marine Insurance Group; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with yearly bonus

Novated leasing options

Hybrid working - WFH 2 days a week

Wellbeing leave day

Volunteer day

Social committee and culture

Learning and development programs

Job summary

Bond & Credit Co., part of the Tokio Marine Group, is seeking a Claims Assessor in Sydney CBD. You will handle and process trade credit insurance claims from lodgement to settlement, verify coverage, assess facts, and liaise with brokers and clients to deliver timely outcomes.

The ideal candidate has 2+ years in a similar role, knowledge of policy wordings, and strong Excel and claims software skills. The role offers a competitive salary with annual bonus, hybrid working arrangements, wellbeing

Qualifications

• 2+ years in a similar role.
• Experience in Trade Credit Insurance desirable.
• Proficiency in MS Office and claims software.
• Advanced MS Excel skills.
• Basic accounting principles knowledge.
• Knowledge of trade credit insurance policies and procedures.

Responsibilities

• Assess and manage trade credit claims from lodgement to resolution in line with policy terms.
• Analyse credit documentation to verify claim validity.
• Interpret policy wordings and endorsements to determine coverage.
• Investigate causes of loss and ensure compliance with policy conditions.
• Liaise with insolvency practitioners to confirm recoverability.
• Review debt collection and legal recovery efforts for loss mitigation.
• Collaborate with underwriters on risk appetite and systemic issues.
• Communicate claim progress and requirements with brokers, clients, and stakeholders.
• Prepare clear recommendations for claim outcomes and maintain audit-compliant records.
• Identify and escalate potential fraud, and contribute to reporting and continuous improvement.

Skills

MS Office

Advanced MS Excel

Trade credit insurance knowledge

Tools

Claims management software

Policy wordings knowledge

Job description

Tokio Marine Insurance Group – Sydney CBD NSW

Bond & Credit Co. is a specialist provider of trade credit insurance in the Australian market, dedicated to delivering tailored insurance solutions and responsive, in-house claims support.

Since joining the Tokio Marine Group in 2019, we have combined the expertise of our local team and the agility of a specialist underwriting agency with the strength and resources of a leading global insurer. This enables us to deliver exceptional service and solutions tailored to the unique needs of Australian businesses.

As part of Tokio Marine Management Australasia and the wider Tokio Marine Group - an international insurance organisation operating in more than 50 countries - Bond & Credit Co. draws on nearly 150 years of global expertise and a strong foundation of excellence, reliability, and innovation. Guided by a shared purpose to support customers and society in times of need, we are committed to delivering trusted service and specialty solutions across the region.

At Bond & Credit Co., you'll have the opportunity to work alongside highly experienced industry leaders, contribute to meaningful outcomes and be part of a company that values expertise, collaboration, and service excellence.

About the Opportunity:

The Claims Assessor will work closely with the Senior Claims Assessor and report to the Claims Manager. The primary responsibility of this role is to handle and process Trade Credit insurance claims within delegated authority, ensuring all actions are accurate, timely, and compliant with policy terms. This position involves end-to-end claims management, including verifying policy coverage, conducting claim assessments, liaising with stakeholders, and providing recommendations for claim settlements. The role supports the delivery of excellent customer outcomes through efficient claims handling, sound commercial judgement, and strong technical knowledge of trade credit insurance.

Role responsibilities include;

• Assess and manage trade credit claims from lodgement to resolution in line with policy terms and guidelines.
• Analyse credit documentation to verify claim validity.
• Interpret policy wordings and endorsements to determine coverage.
• Investigate causes of loss and ensure compliance with policy conditions.
• Liaise with insolvency practitioners to confirm recoverability.
• Review debt collection and legal recovery efforts for loss mitigation.
• Collaborate with underwriters on risk appetite and systemic issues.
• Communicate claim progress and requirements with brokers, clients, and stakeholders.
• Prepare clear recommendations for claim outcomes and maintain audit-compliant records.
• Identify and escalation potential fraud, and contribute to reporting and continuous improvement.

About You:

• As our preferred candidate, you will have:
• 2+ years' experience in a similar role
• Experience in Trade Credit Insurance, including knowledge of relevant policy wordings and claim procedures, is highly desirable.
• Proficiency in Microsoft Office and claims management software.
• Advanced MS Excel Skills
• Basic Accounting principles knowledge
• Sound knowledge of the trade credit insurance product.
• Knowledge of trade credit insurance policies and procedures.

What's in it for you?

• Competitive salary package with yearly bonus and great benefits
• Novated leasing options for your assets e.g., vehicle, mobile, laptop etc.
• A flat management operating structure which means minimal levels of hierarchy and access to Executive Leaders
• Flexible working - hybrid position, WFH 2 days a week, choose your schedule.
• Additional wellbeing leave day to use as you see fit in additional to optional flu vaccinations provided onsite.
• Volunteer day with a charity of your choosing.
• Social committee in a friendly, down-to-earth high performing culture that celebrates you.
• Ongoing learning and development programs tailored to your career progression goals and ambitions.
• Significant discounts with large Japanese multinational companies and other large national retailers

And many more!

In return, we will give you everything you need to develop your skills and build a successful role at BCC. If you're ready to step into a business and culture that will both challenge and excite you,