Senior Claims Advocate - FINPRO

Marsh McLennan; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Job summary

Marsh in Sydney is seeking a Senior Claims Advocate - FINPRO to support clients on moderately complex FINPRO claims, providing coverage guidance and claims strategy from notification to closure. You will work with clients, insurers and internal teams to analyse coverage issues, communicate clearly, and deliver practical solutions.

The role is hybrid, based in Sydney, requiring three days in the office and two days from home, with opportunities to collaborate across a global firm and contribute

Qualifications

• Experience in claims, insurance, or a related advisory environment.
• Ability to interpret policy coverage and apply it to claims situations.
• Strong written and verbal communication skills for client-facing documents.
• Good analytical skills and accuracy when working with claims data.

Responsibilities

• Provide coverage and claims strategy guidance to clients on moderately complex claims.
• Identify relevant policies and analyze notifications against coverage positions.
• Manage the claims process from notification through to closure with supervision as needed.
• Monitor insurer responses and engage with insurers on coverage discussions and queries.
• Draft client communications, including letters, calculations, and reviewed documents.
• Analyse claims data, trends and cost opportunities to support action planning.

Skills

FINPRO claims

Policy interpretation

Written comms

Verbal comms

Data analysis

Client service

Job description

Company:

Description:

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Sydney. This is a hybrid role with a requirement of working at least three days a week in the office and two days from home.

Senior Claims Advocate - FINPRO

In this role, you will support clients on FINPRO claims by providing coverage and claims strategy guidance across moderately complex matters. You will work closely with clients, insurers, and internal colleagues to help progress claims from notification through to closure. The role suits someone who enjoys analysing coverage issues, preparing client communications, and contributing to practical claims solutions.

We will count on you to:

• Provide coverage and claims strategy guidance to clients on moderately complex claims matters
• Identify relevant policies and analyse notifications against coverage positions to support client outcomes
• Manage the claims process from notification through to closure, with supervision as required
• Monitor insurer responses and engage with insurers and their advisers on coverage discussions and queries
• Draft client communications, including correspondence letters, claims calculations and reviewed documents
• Analyse claims data, including loss statistics, key trends and cost reduction opportunities, to support action planning

What you need to have:

• Experience in claims, insurance, or a related advisory environment
• Capability to interpret policy coverage and apply it to claims situations
• Strong written and verbal communication skills, with the ability to prepare clear client-facing documents
• Good analytical skills and the ability to work with claims data and detail accurately

What makes you stand out:

• Experience in FINPRO claims or broader financial lines insurance
• Exposure to client service, claims advocacy, or coverage discussions with insurers
• Ability to work collaboratively with internal teams, clients and external stakeholders

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

About Marsh:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.