Claims Advisor

RSL LIFECARE LIMITED; Maitland City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit tax benefits

Staff discounts across 700 select retail stores

Fitness Passport

Leave Loading – 17.5% pay top-up on paid leave

Job summary

A dedicated community services organization in Australia is seeking a Claims Advisor to provide support for current and former Defence personnel navigating claims. The successful candidate will have strong communication skills and empathy, with a commitment to helping veterans and their families achieve the best possible outcomes. This full-time position is based in Maitland, with additional benefits including tax benefits and staff discounts. Join a team dedicated to making a positive impact in the community.

Qualifications

• Must have empathy to understand defense-related illnesses.
• Willingness to work towards Compensation Advocate accreditation.
• Ability to establish meaningful relationships internally and externally.
• Strong communication skills with the ability to prioritise and solve problems.

Responsibilities

• Provide guidance and support to applicants navigating claims.
• Assist applicants throughout the application process.
• Achieve the best possible outcomes for veterans and families.

Skills

Empathy

Highly developed communication skills

Ability to prioritize and manage

Relationship building

Education

Compensation Advocate accreditation

Job description

Overview

Join to apply for the Claims Advisor role at RSL LIFECARE LIMITED.

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

Responsibilities

We are seeking an individual to join our team as a Claims Advisor based out of our Hunter Veteran & Family Hub in Maitland. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits. Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.

Qualifications

• Be a Compensation Advocate (or willingness to work towards this accreditation – we will provide the training!)
• You will have empathy in abundance and the ability to understand defence‑related illnesses and conditions
• Be able to establish and build meaningful relationships internally and externally
• You will have highly developed communication skills and the ability to prioritise, manage and problem solve procedures

How to Apply

• Please include BOTH a resume and cover letter addressing how you meet the requirements of the role (no more than two pages).

Benefits

• Not-for-profit tax benefits – salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax‑free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading – 17.5% pay top‑up on paid leave
• Plus you'll be joining a team that are truly dedicated to making a positive impact on the lives of veterans and their families

Our Commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued, and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Administrative

Industries

Community Services