Claims Administrator

Xtreme Clean; Greater Dandenong; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Referral Program ($2,000)

Induction and development

Job summary

Xtreme Clean is seeking a motivated Claims Administrator to join our Meadowbrook team. You will own the finalisation and invoicing of completed insurance claims, ensuring accuracy, timeliness, and clear communication with internal teams and external clients.

In this fast-paced role, you will manage a portfolio of completed claims from handover to final invoice, liaise with restoration technicians, review reports, and maintain up-to-date status in Wrkflo.

Qualifications

• Strong written and verbal communication skills.
• Ability to review reports for billable items.
• High attention to detail and accuracy.
• Professional and friendly phone manner.

Responsibilities

• Deliver high-quality customer service to clients, customers, technicians, and internal teams.
• Manage your own portfolio of completed claims from handover through to final invoice.
• Liaise with restoration technicians to clarify requirements and reporting.
• Review and critique technician reports before submitting to clients.
• Maintain accurate status updates and booking changes in Wrkflo.
• Submit invoices within agreed service timeframes.
• Review job documentation, scopes, variations, and supplier invoices to ensure all costs are complete and justified.
• Meet KPI expectations and support continuous improvement.
• Build strong relationships with technicians, customers, clients, and contractors.
• Record updates and communications in job journals and create tasks for supervisors when required.
• Support the broader Claims Administration team as needed.
• Follow all relevant Health & Safety policies and procedures.
• Assist in refining and standardising claims finalisation and invoicing processes.

Skills

Administration experience

Strong communication

Attention to detail

Problem solving

KPI driven

Tools

Wrkflo

Job description

Xtreme Clean is growing, and we’re looking for a motivated, detail‑driven Claims Administrator to join our Meadowbrook team. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in delivering exceptional customer service, this could be the perfect next step in your career.

In this role, you’ll take ownership of finalising and invoicing completed insurance claims. Ensuring accuracy, timeliness, and clear communication with both internal teams and external clients. If you’re proactive, organised, and ready to contribute to a positive team culture, we’d love to hear from you.

What You’ll Be Doing

• Deliver high‑quality customer service to clients, customers, technicians, and internal teams.
• Manage your own portfolio of completed claims from handover through to final invoice.
• Liaise with restoration technicians to clarify requirements and reporting.
• Review and critique technician reports before submitting to clients.
• Maintain accurate status updates and booking changes in Wrkflo.
• Submit invoices within agreed service timeframes.
• Review job documentation, scopes, variations, and supplier invoices to ensure all costs are complete and justified.
• Meet KPI expectations and support continuous improvement.
• Build strong relationships with technicians, customers, clients, and contractors.
• Record updates and communications in job journals and create tasks for supervisors when required.
• Support the broader Claims Administration team as needed.
• Follow all relevant Health & Safety policies and procedures.
• Assist in refining and standardising claims finalisation and invoicing processes.

What You’ll Bring

• Administration experience is highly desirable, but not essential.
• Strong written and verbal communication skills.
• Ability to review reports and identify billable items using price books and fixed pricing.
• High attention to detail and accuracy.
• Professional and friendly phone manner.
• Motivated, proactive approach with strong problem‑solving skills.
• Ability to work effectively within a KPI‑driven team environment.

What Xtreme Clean Can Offer

• A supportive, safe, and encouraging workplace culture with a passionate team.
• Competitive remuneration package based on experience.
• Access to our Employee Assistance Program.
• A generous $2,000 Employee Referral Program.
• Seamless induction, ongoing professional development, and learning opportunities.
• Modern office facilities and resources.
• A workplace that values diversity and is committed to an inclusive environment.
• Staff engagement initiatives, including fortnightly morning tea and monthly BBQs.

Xtreme Clean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only short-listed applicants will be contacted.

If this sounds like the role for you, apply now!

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