Claims Admin - Super & Life Insurance (Hybrid)

EML; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Work from home

Wellbeing program

Discounts & rewards

Learning & development

Employee assistance

Company events

Salary reviews

Parental leave

Job summary

EML is a leading Workers Compensation and Personal Injury Claims Management business. This permanent, full-time admin role supports the Superannuation and Life Insurance Claims team across Brisbane, Sydney or Melbourne.

You will provide end-to-end administrative support, maintain accurate claim records, and liaise with claimants, funds and employers to keep claims moving. The role offers flexibility to work from home up to 3 days per week after training.

Qualifications

• Previous experience in administration, claims, superannuation, life insurance, financial services or a similar environment is highly desirable.
• Strong organisational skills and attention to detail, with the ability to manage competing priorities and maintain accurate records.
• Confident communication skills, including a professional phone manner and strong written communication.
• Comfortable working across systems and databases, with a strong focus on data accuracy and process compliance.

Responsibilities

• Provide end-to-end administrative support to the Superannuation and Life Insurance Claims team.
• Establish and maintain accurate claim files, including updating records and processing documentation and correspondence.
• Monitor workflow queues, track outstanding requirements and follow up with relevant stakeholders.
• Request and coordinate medical, financial and employment information required to progress claims.
• Liaise with claimants, beneficiaries, funds, insurers and employers, escalating complex matters to Case Managers as required.

Skills

Organisational skills

Communication skills

Attention to detail

Data accuracy

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. This permanent, full-time admin role supports the Superannuation and Life Insurance Claims team across Brisbane, Sydney or Melbourne.

You will provide end-to-end administrative support, maintain accurate claim records, and liaise with claimants, funds and employers to keep claims moving. The role offers flexibility to work from home up to 3 days per week after training.