Claims Admin Specialist - Hybrid, Growth & Impact

eml; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning and development

Employee assistance program

Celebration events

Annual incentive scheme

Job summary

EML in Sydney is inviting applications for a Claims Assistant to join our supportive, purpose‑driven team on a permanent, full‑time basis. You will provide essential administrative support to Case Managers, helping manage claims efficiently while ensuring clear communication with workers and providers.

You'll coordinate appointments, handle documentation, and assist with invoices and reimbursements. A strong admin or customer service background, plus proficiency in Word/Excel, will help you

Qualifications

• Experience in administration, office support or customer service.
• High attention to detail and accuracy.
• Good computer literacy with Word and Excel.
• Ability to learn new systems quickly.
• Strong communication and organisational skills.

Responsibilities

• Provide administrative support to Case Managers for day-to-day claims management.
• Process claims documentation, mail, correspondence and filing efficiently.
• Coordinate medical appointments, investigations, police reports and interpreters.
• Respond to basic enquiries from workers, providers and stakeholders.
• Process invoices, payments and reimbursements per requirements.
• Support accurate processing of claims information and documentation.
• Maintain organised and up-to-date claims records.
• Collaborate with Case Managers and team to meet deadlines.

Skills

Administration

Attention to detail

MS Word & Excel

Customer service

Teamwork

Job description

EML in Sydney is inviting applications for a Claims Assistant to join our supportive, purpose‑driven team on a permanent, full‑time basis. You will provide essential administrative support to Case Managers, helping manage claims efficiently while ensuring clear communication with workers and providers.

You'll coordinate appointments, handle documentation, and assist with invoices and reimbursements. A strong admin or customer service background, plus proficiency in Word/Excel, will help you