Claims Admin Assistant — Hybrid Training & Growth

Crawford & Company; Newcastle City Council; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work (office + home)

Structured training

Career growth opportunities

Supportive team culture

Job summary

Crawford & Company in Newcastle, NSW is seeking an Administration Assistant to support our claims team. You will handle calls, emails, file management and general admin to help people and businesses recover from life's unexpected events.

We offer structured training, hybrid work (3 days in the office, 2 from home) and genuine opportunities for long-term career growth within the insurance and claims industry.

Qualifications

• Previous administration and/or customer service experience.
• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• A proactive attitude with a willingness to learn.
• Desirable: Experience with Microsoft Office, especially Excel.
• Desirable: Exposure to insurance, claims or professional services environments.

Responsibilities

• Answer calls and respond to email enquiries.
• Support clients and stakeholders throughout the claims process.
• Assist with reports, documentation and general administrative tasks.
• Manage shared inboxes and calendars.
• Coordinate information and support day-to-day team operations.
• Provide exceptional customer service to internal and external stakeholders.

Skills

Customer service

Communication

Organization

Proactive attitude

Tools

Microsoft Office

Excel

Job description

Crawford & Company in Newcastle, NSW is seeking an Administration Assistant to support our claims team. You will handle calls, emails, file management and general admin to help people and businesses recover from life's unexpected events.

We offer structured training, hybrid work (3 days in the office, 2 from home) and genuine opportunities for long-term career growth within the insurance and claims industry.