Claims Adjuster: Resolve Complex Insurance Claims

Berkley Insurance Australia (a Berkley Company); Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Berkley Insurance Australia (a Berkley Company) is seeking a Claims Adjuster to manage a diverse portfolio of general insurance claims and deliver timely, high-quality outcomes. You will work with brokers, insureds, and service providers to resolve claims and improve processes.

The role emphasizes strong analytical skills, attention to detail, and collaborative teamwork in a fast-paced environment. Relevant experience and knowledge of claims systems are essential.

Qualifications

• 2+ years’ experience in insurance or law.
• Understanding of reporting requirements and claims authority guidelines.
• Strong written communication and relationship-building skills.
• Proficiency in Microsoft Office and claims systems.
• Ability to manage a claims portfolio and interact with stakeholders.
• Team player who can work both collaboratively and independently.

Responsibilities

• Manage a portfolio of general insurance claims, including Public Liability, Professional Indemnity, Product Liability, Management Liability, and D&O.
• Deliver high-quality claims outcomes through timely assessment, resolution, and communication.
• Build strong relationships with brokers, insureds, and service providers.
• Ensure compliance with claims handling guidelines and maintain accurate records in our claims systems.
• Support the Claims Team Leader and collaborate with underwriters and other departments.
• Contribute to claims reporting, analysis, and process improvement initiatives.
• Participate in team meetings and share feedback to drive innovation.

Skills

Analytical skills

Attention to detail

Proactive approach

Strong written communication

Team player

Stakeholder interaction

Education

Law/Business/Commerce degree

Tools

Microsoft Office

Claims systems

Job description

Berkley Insurance Australia (a Berkley Company) is seeking a Claims Adjuster to manage a diverse portfolio of general insurance claims and deliver timely, high-quality outcomes. You will work with brokers, insureds, and service providers to resolve claims and improve processes.

The role emphasizes strong analytical skills, attention to detail, and collaborative teamwork in a fast-paced environment. Relevant experience and knowledge of claims systems are essential.