Claims Adjuster

HDI Global SE; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

HDI Global SE, Australia is seeking a Claims Adjuster in Sydney to manage end-to-end claims within your designated line of business, from first notification to resolution. You’ll assess coverage, investigate claims and deliver timely, accurate outcomes while guiding brokers and claimants through the process.

Reporting to the Claims Manager, you’ll collaborate with Claims, Underwriting and Legal teams to ensure excellent service, robust claims management and regulatory compliance across

Qualifications

• Minimum 3–5 years’ experience in a claims role within general insurance.
• Strong technical knowledge of property, casualty or motor lines and Australian regulations.
• Professional qualifications or a degree in Insurance, Business Administration or related field, with industry association membership.
• Excellent communication, customer service, analytical and problem-solving skills.
• Proficiency in Microsoft Office.

Responsibilities

• Manage end-to-end claims within your designated line of business, assessing coverage and damages.
• Investigate claims, gather information, interview claimants and witnesses, and engage experts as needed.
• Prepare clear, compliant claims correspondence including decisions and settlement offers.
• Build relationships with brokers, claimants and clients, explaining coverage and settlement procedures.
• Maintain claims records and prepare reports for internal and external communication.
• Apply regulatory requirements and identify potential fraud.
• Collaborate with Line of Business Manager, Underwriting and Legal teams to resolve issues.
• Participate in team meetings and training.

Skills

Claims assessment

Customer service

Analytical skills

Problem solving

Microsoft Office

Education

Degree in Insurance or Business Administration

Tools

Microsoft Office

Job description

About HDI Global

Join a business that combines local expertise with international reach. HDI Global in Australia is represented by HDI Global SE, Australia and HDI Global Specialty SE – Australia, both headquartered in Sydney, with branch offices in Melbourne, Brisbane, Perth, Adelaide and New Zealand. Our empowered local underwriting experts take a commercial, flexible approach, embracing innovative ideas across our general insurance business, distribution channels and markets.

Germany’s leading industrial insurer, HDI Global SE has served German and European companies in Australia and New Zealand since 1995. We tailor insurance solutions for SMEs, industrial companies and corporate customers across Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risks, with operations in more than 175 countries through branches, subsidiaries and network partners.

Wholly owned by HDI Global, HDI Global Specialty SE brings together the Talanx Group’s specialty activities, combining cross-business expertise with an established international network.

Your opportunity

Ready to put your technical expertise and customer focus to work? Join HDI Global SE, Australia as a Claims Adjuster in Sydney, managing claims within a designated line of business from first notification through to resolution. Reporting to the Claims Manager, you’ll assess coverage, investigate claims and deliver timely, accurate outcomes while guiding brokers and claimants through the process. Working closely with Claims, Underwriting and Legal colleagues, you’ll help deliver exceptional service and effective claims management.

What you’ll do

• Manage claims end to end within your designated line of business, assessing coverage, liability and damages through careful review of policy wording, submissions and supporting evidence.
• Investigate claims, gather and evaluate information, interview claimants and witnesses, and engage experts where needed.
• Prepare clear, compliant claims correspondence, including decisions, settlement offers and denial letters.
• Build effective relationships with brokers, claimants, clients and other stakeholders, explaining coverage, claim requirements and settlement procedures, and resolving enquiries and complaints promptly and empathetically.
• Maintain accurate claims records and prepare reports and summaries for internal review and external communication, contributing to regular analysis of claims handling performance and outcomes.
• Apply company policies and Australian regulatory and legal requirements, keep abreast of industry developments, and identify, report and elevate suspected fraud or suspicious activity.
• Work with the Line of Business Claims Manager, Underwriting and Legal teams to resolve issues, support departmental goals and improve claims management and risk mitigation practices.
• Participate in team meetings and training to stay current with developments across your line of business.

What you’ll bring

• A minimum of 3–5 years’ experience in a claims role within general insurance.
• Strong technical knowledge of your relevant line of business, such as property, casualty or motor, and the applicable Australian regulatory requirements.
• Proven claims assessment and management skills, supported by a sound understanding of insurance policies and procedures.
• Professional qualifications or a degree in Insurance, Business Administration or a relevant field, together with membership of relevant industry associations.
• Excellent communication, customer service, analytical and problem-solving skills.
• A detail-oriented, organised approach and the ability to work collaboratively and support colleagues.
• Proficiency in Microsoft Office.

This role carries claims authority, with no direct reports, cheque-signing authority or underwriting authority.