Claims Adjuster - Motor

HDI Global SE; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

HDI Global SE is seeking an experienced Claims Adjuster to manage a varied portfolio of motor claims in Australia. The role involves end‑to‑end claims handling from notification through finalisation while delivering high-quality service to clients and brokers.

Based in Sydney or Melbourne, the position supports a hybrid work model with three days in the office and two days at home each week. Applicants must have permanent rights to work in Australia.

Qualifications

• Knowledge of motor claims and applicable Australian regulations.
• Minimum 2 years’ experience in a commercial claims role.
• Experience handling claims for commercial clients and fleet policies.
• Strong ability to interpret insurance policy wordings and liability.

Responsibilities

• Assess claims across TPA and agencies under delegated authority.
• Provide recommendations on claim referrals from TPAs and agencies.
• Escalate issues to brokers, clients, TPAs, underwriters and service providers as needed.
• Review and approve monthly invoices from third party administrators and delegated claims providers.
• Ensure charges align with Claims Handling Agreements and fee schedules.
• Maintain accurate claims data and documentation for reporting and audit readiness.

Skills

Motor claims knowledge

Australian regulatory knowledge

Commercial client experience

Policy interpretation

Tools

Excel

Microsoft Word

Outlook

Job description

About HDI Global in Australia

HDI Global is represented in Australia by HDI Global SE, Australia and HDI Global Specialty SE – Australia. Headquartered in Sydney, with branch offices in Melbourne, Brisbane, Perth and Adelaide, our Australian business is powered by local, empowered underwriting experts who bring a commercial, flexible and solutions-focused approach to general insurance.

HDI Global SE is Germany’s leading industrial insurer and has supported German and European companies in Australia and New Zealand since 1995. We deliver tailored insurance solutions for SMEs, industrial companies and corporate customers across Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risks, supported by a global network operating in more than 175 countries.

HDI Global Specialty SE brings together the specialty insurance expertise of the Talanx Group within a strong, established platform, connecting specialist capability with broad market reach to meet complex client needs.

Are you an experienced claims professional looking to make a meaningful impact within a respected global insurer? We are seeking a Claims Adjuster to manage a varied portfolio of claims across our Motor line of business. In this role, you will play a vital role in managing commercial claims from notification to finalisation. You will be responsible for delivering high quality service to clients and brokers, ensuring claims are managed efficiently, transparently and in line with HDI’s standards and compliance requirements.

This opportunity can be based in our Sydney or Melbourne offices. We support hybrid working, with three days in the office and two days working from home each week.

What you will do:

• Assess claims over TPA and Agencies delegated authority
• Provide recommendation and approvals on claim referrals received from TPA’s and agencies
• Act as a key escalation point for brokers, clients, TPAs, underwriters and service providers.
• Review and approve monthly invoices submitted by Third Party Administrators and delegated claims providers.
• Validate charges against Claims Handling Agreements, delegated authority arrangements and agreed fee schedules.
• Monitor claim handling costs and service provider expenses to ensure accuracy and contractual compliance
• Ensure accurate allocation of claim handling costs and vendor charges to client accounts.
• Determine liability and assess indemnity based on policy wordings and factual investigation.
• Engage and collaborate with brokers, clients, assessors and repairers to achieve timely resolution.
• Liaise with underwriters regarding claims development and trends.
• Ensure claims are processed in accordance with HDI claims guidelines, reserving philosophy and regulatory standards.
• Accurately maintain claims data and documentation in internal systems to support reporting and audit readiness.
• Identify and escalate claims, legal issues or potential large losses to the Team Lead and/or Claims Manager.
• Contribute to continuous improvement initiatives.

What you will bring:

• Knowledge of motor claims, together with relevant Australian regulatory requirements.
• At least 2 years’ experience in a claims role within a commercial environment.
• Exposure to commercial clients and fleet policies.
• Strong understanding of insurance policy interpretation, liability assessment and motor claims legislation.
• Experience handling claims for commercial clients under managed service models, including those where an Aggregate deductible arrangement applies is considered an advantage.
• Competency in Excel, Microsoft Word and Outlook.
• Clear verbal and written communication skills, with the confidence to engage professionally with brokers, claimants and internal stakeholders.
• A collaborative approach, with the ability to work both independently and as part of a team.
• Strong organisational skills and the ability to manage competing priorities effectively.

This is an excellent opportunity for a motivated and proactive claims professional to join a respected global insurer and contribute to the continued growth of our Australian Motor portfolio.

At HDI, you will be part of a values-based, dynamic working environment that supports flexibility, collaboration and ongoing development. We are committed to equal opportunity and believe diversity and inclusion are essential to our future success.

Applicants must already hold permanent rights to work in Australia, either as an Australian citizen or permanent resident.

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