Civil Services Assistant

Inverell Shire Council; Inverell; On-site; AUD 58,000 - 69,000; Full time

Benefits offered by this job

Flexible working arrangements

Training and professional development

Salary packaging opportunities

Generous leave provisions

Fitness Passport

Job summary

Inverell Shire Council is seeking a Civil Services Assistant in the Civil Engineering Branch. You will provide administrative, clerical and customer service support to ensure efficient delivery of infrastructure services to the Inverell community.

Responsibilities include document preparation, stakeholder communication, and assisting with project administration and financial reconciliation. The role follows the Local Government Award and offers a 35-hour week with a 8:30–4:30 schedule.

Qualifications

• Minimum NSW HSC or NSW School Certificate.
• Proven experience in an office environment.
• Capacity to operate in an office environment using MS Word, Excel, Outlook, and PowerPoint.
• Ability to work independently and in a team environment.
• Experience with budgets and financial reconciliation.
• Demonstrated commitment to customer service excellence.
• Proven high-level communication skills.

Responsibilities

• Provide word processing, clerical and administrative support including drafting correspondence, notices, certificates and reports.
• Act as a contact between the public and Civil Engineering staff, delivering high-quality customer service.
• Investigate customer service requests and ensure Pathway records are accurately recorded and actioned.
• Coordinate bookings for sporting fields, parks and gardens.
• Assist Engineers with project administration and major civil project management activities.

Skills

Office environment experience

MS Office proficiency

Independent and team work

High-quality work under pressure

Budgets and financial reconciliation

Customer service excellence

Strong communication skills

Education

NSW HSC/School Certificate

NSW Class C Driver Licence

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

• Do you have experience in administration and customer service for a medium or large enterprise?

• Are you already established in your career or, are you looking to take the first step?

• Would you like to work for an organisation with great benefits and a supportive culture?

Inverell Shire Council is seeking a motivated and customer-focused professional to join our Civil Engineering Branch as a Civil Services Assistant. The Civil Services Assistant provides administrative, clerical and customer service support to the Civil Engineering team to ensure the Branch functions efficiently and effectively in delivering infrastructure services to the Inverell community.

About the role

As a key member of the Civil Engineering Branch, the Civil Services Assistant will assist in the delivery of a broad range of administration and customer service functions, including:

• Providing word processing, clerical and administrative support including preparation of correspondence, certificates, notices, agreements, minutes, memorandums and Business Paper reports.
• Acting as a point of contact between the public and Civil Engineering staff and providing high-quality customer service.
• Investigating customer service requests and enquiries and ensuring Pathway requests are accurately recorded and actioned.
• Responding to customer requests within required timeframes and ensuring records are maintained appropriately.
• Coordinating sporting field, park and garden bookings.
• Preparing reports and documentation as required by the Manager Civil Engineering.
• Assisting Engineers with project development, project administration and major civil project management activities.
• Assisting with quality assurance processes associated with construction and maintenance works.
• Assisting with financial acquittals, grant funding applications and grant reporting requirements.
• Assisting with heavy vehicle assessments and related administration.
• Monitoring expenditure within the Civil Engineering Branch and alerting management to expenditure issues.
• Completing research and preparatory work as requested by the Manager Civil Engineering.
• Producing and maintaining administrative procedures relevant to the position.
• Relieving other staff and undertaking other duties consistent with the skills, competence and training of the position.

Employment will be in accordance with the Local Government (State) Award 2026. The position is classified within Band 1 Level 4 to Band 2 Level 2 and offers a salary range from $1,274.75 to $1,511.60 gross per week plus statutory superannuation, depending on skills, qualifications and experience. The position works a 35-hour week, generally from 8:30am to 4:30pm.

Why work for Inverell Shire Council?

As one of the largest employers in the Inverell region, Council provides a variety of opportunities and benefits including:

• Ongoing training and professional development opportunities.
• Meaningful work contributing to the delivery and maintenance of community infrastructure.
• A positive and supportive workplace culture.
• Flexible working arrangements, including flex time for eligible employees.
• Salary packaging opportunities.
• Generous leave provisions including annual leave, MyLeave and long service leave.
• Access to Fitness Passport.
• Participation in the NSW Welcome Experience program for eligible new residents relocating to the region.

The following selection criteria shall be considered as part of your application:

Essential:

• NSW Higher School Certificate or NSW School Certificate.
• NSW Class C Driver Licence.
• Proven successful experience in an office environment.
• Capacity to operate in an office environment using Microsoft Word, Excel, Outlook, PowerPoint and other office computer applications.
• Ability to work both independently and cooperatively within a team environment.
• Ability to produce high-quality work under pressure and meet deadlines.
• Experience with budgets and financial reconciliation.
• Demonstrated ability, experience and commitment to excellence in customer service.
• Proven high-level communication skills.

Desirable:

• Completion of suitable formal training in Office Administration or equivalent.
• SafeWork NSW General Construction Induction Card (White Card).
• Experience in engineering operations, including construction, maintenance, traffic, structures, design, services or asset management.
• Proven ability to implement systems and procedures that improve administrative efficiency.

Don't meet every criterion? We still encourage you to apply and tell us about the skills and experience you can bring to the role.For further information about the position, please contact the Manager Civil Engineering on [phone] or Council's Workforce Services team on [phone].

Council is an Equal Opportunity Employer and provides a smoke-free work environment.

Brett McInnes
General Manager
Inverell Shire Council