CHSP Community Coordinator (Mt Barker)

Kalyra Communities; Adelaide Hills; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to 15899 AUD

Tax-free meal and entertainment card

Flexible, family-friendly arrangements

Annual appreciation events

Wellbeing programs and counselling

Job summary

Kalyra Communities seeks a CHSP Community Coordinator to lead person-centred home support, coordinate care plans and manage teams delivering aging-at-home outcomes.

You will build relationships with customers, families and stakeholders, manage referrals, and ensure proactive, high-quality customer experiences across the Mt Barker service area.

Qualifications

• Strong case management capability including assessment, planning and coordination of care.
• Excellent personal care skills to support complex customer needs.
• Effective leadership and team-building abilities to support staff.
• Highly developed customer service with focus on quality and continuous improvement.
• Strong organisational skills with ability to prioritise, plan and delegate.
• Ability to work autonomously within guidelines and escalate when needed.
• Proven conflict resolution skills for challenging situations.
• Experience coaching and counselling staff.
• Clear, timely written communication and documentation.
• Excellent interpersonal skills with diverse stakeholders.
• Sound problem-solving and judgement while maintaining confidentiality.
• Experience managing teams and systems with knowledge of aged care legislation and care management systems.

Responsibilities

• Build strong, positive relationships with customers, families and stakeholders.
• Maintain open, approachable communication and resolve issues promptly.
• Collaborate across teams to understand and deliver customer needs.
• Manage complaints with empathy and professionalism.
• Oversee CRM systems and maintain accurate client records.
• Match services to customer needs and identify referral opportunities.
• Contribute to service growth through community engagement.
• Deliver high-quality, person-centred customer experiences focused on wellbeing.
• Coordinate home support workers and tailor care plans to goals.
• Monitor service delivery and adjust plans to use funding effectively.
• Undertake scheduling for CHSP client rosters as required.

Education

Certificate IV or higher in Aged Care, Community Services, or a related field

Tools

AlayaCare

My Aged Care

Job description

Job Category: Community Services and Development

About Kalyra

Kalyra has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring and rewarding – it’s different here!

Job Description

Help at Home | Kalyra

Kalyra has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing. We exist so that people can live in communities where they feel they belong, enhancing their living. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring and rewarding – it’s different here!

As a CHSP Community Coordinator, you’ll coordinate person-centred home support, building strong relationships, managing care plans, and teams to deliver quality ageing-at-home outcomes. If you’re organised, proactive, and passionate about helping people in your community, this is an opportunity to grow your career with purpose.

About the Role

Kalyra is a trusted, values-driven organisation dedicated to supporting older Australians to live fulfilling, independent lives within their communities. As a CHSP Community Coordinator you will deliver high-quality, person-centred home support services by understanding and responding to individual customer needs. In this role, you will build strong relationships with customers, families and stakeholders, manage referrals and service offerings, and ensure an exceptional customer experience through proactive communication and problem solving. You will coordinate home support workers and develop tailored care plans that promote independence, wellbeing and active ageing. Working collaboratively with multidisciplinary teams and external partners, you will manage case plans end-to‑end, respond to enquiries and complaints professionally, and contribute to continuous service improvement and growth.

This is a permanent full-time position based from Kalyra’s Help at Home Mt Barker office. Joining Kalyra means becoming part of a supportive team that values respect, integrity, and excellence, while offering opportunities for professional growth and development in a truly rewarding role.

Desired Skills and Experience

Key Responsibilities

• Build strong, positive relationships with customers, families and stakeholders to support engagement and participation.
• Maintain open, approachable communication and resolve issues promptly and professionally.
• Collaborate across teams to ensure customer needs are understood and delivered effectively.
• Manage complaints with empathy, professionalism and timely resolution.
• Manage CRM systems (e.g. AlayaCare, My Aged Care) and support accurate client records.
• Promote and match services to customer needs, identifying opportunities for additional supports and referrals.
• Contribute to service growth through community engagement, education and strategic lead generation.
• Deliver a high-quality, person-centred customer experience focused on wellbeing, independence and active ageing.
• Work collaboratively with multidisciplinary teams to support communication and continuity of care.
• Develop and manage individual care plans and resource allocation aligned to customer goals.
• Monitor and review service delivery, adjusting plans as needed to ensure outcomes and effective use of funding.
• Undertake the Program Assistant role (as required), to complete scheduling of CHSP client service rosters to ensure the right people are in the right place at the right time.

Experience, Skills & Knowledge

We’re looking for someone who brings:

• Strong case management capability, including assessment, planning and coordination of care.
• Demonstrated skills in personal care and supporting complex customer needs.
• Effective leadership and team building skills with the ability to support and guide staff.
• Highly developed customer service skills with a focus on quality and continuous improvement.
• Strong organisational skills with the ability to prioritise, plan and delegate work effectively.
• Ability to work autonomously within guidelines while escalating matters appropriately.
• Proven conflict resolution skills and ability to manage challenging situations professionally.
• Experience providing staff support, coaching and counselling.
• High standard of written communication, producing clear and timely documentation.
• Excellent interpersonal and communication skills with the ability to engage diverse stakeholders.
• Strong problem-solving skills and ability to exercise sound judgement while maintaining confidentiality.
• Demonstrated experience managing teams and systems, with knowledge of aged care, relevant legislation (Aged Care Act, WHS) and care management systems.

Qualifications

• Certificate IV or higher in Aged Care, Community Services, or a related field.
• Senior First Aid Certificate.
• Current SA driver’s license.
• Satisfactory police check/clearance.

Why Kalyra?

At Kalyra, we’re committed to making lives better - and that includes yours. More than a team, we’re a family where you’ll always find a listening ear and support when you need it. You’ll also be empowered by genuine leaders who help you create the life and career you want, with ongoing training and opportunities to progress.

On top of that, here are just some of the tangible benefits you’ll find at Kalyra:

• Increased take-home pay by up to $15,899 with salary packaging, plus a tax- free meal and entertainment card worth up to $2,650.
• Flexible, family-friendly working arrangements.
• Annual “thank you” dinner, plus an end-of-year celebration with a gift of appreciation.
• Employee assistance and wellbeing programs, including confidential counselling, free vaccinations, onsite physiotherapy for all staff and free participation in community events.