CHS NDIS Support Unit Administration Manager

ACT Health; Canberra; On-site; AUD 96,000 - 101,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee Assistance Program

Job summary

Canberra Health Services (CHS) seeks an experienced Administration Manager for the CHS NDIS Support Unit. You will lead the admin team, oversee recruitment, training, performance, and leave management, and drive continuous improvement of business processes supporting NDIS operations and service delivery.

The role involves coordinating quality improvement activities, audits, data analysis, and preparing a range of reports and correspondence for CHS NDIS Lead, while maintaining strong stakeholder

Qualifications

• Experience leading admin teams in a health or government setting.
• Strong understanding of NDIS administration and compliance.
• Ability to recruit, train, and manage performance and leave processes.

Responsibilities

• Lead day-to-day operations of the CHS NDIS Support Admin Team.
• Coordinate quality improvement activities, audits, reviews and data analysis.
• Prepare correspondence, briefs, submissions and reports for CHS NDIS Lead.
• Foster stakeholder relationships across the organisation and with external partners.

Skills

Leadership

Staff management

NDIS admin

Data analysis

Stakeholder engagement

Policy development

Tools

MS Office

HRIS

Job description

CHS NDIS Support Unit Administration Manager

Employment Type: Full Time, Temporary 3 Month Contract with the possibility of extension and/or permanency
Classification: Administrative Service Officer Level 5 (PN 20007)
Salary: $95,722 - $100,956 (Plus 12.5% Super)
Location: Village Creek Centre, Kambah
Section: NDIS Support Unit
Closing Date: 25th October 2026

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

Access to Employee Assistance Program.

About the Role:

We are looking for an experienced and adaptable leader to support the day-to-day operations of the CHS NDIS Support Unit and its administration team.

In this role, you will lead the day-to-day operations of the CHS NDIS Support Admin Team, ensuring the delivery of high-quality, consistent and consumer-focused administrative support across CHS. You will manage and support staff through recruitment, training, performance and leave management, while driving the development and continuous improvement of business processes, systems, policies and procedures that support NDIS operations and service delivery. The role also coordinates quality improvement activities, audits, reviews and data analysis to support NDIS-related services, client care and certification requirements. Working collaboratively across the organisation and with external partners, you will foster strong stakeholder relationships, contribute to NDS networks, and prepare a range of correspondence, briefing notes, submissions and reports to support the CHS NDIS Support Lead.

The ideal candidate is an experienced and adaptable leader with strong organisational, communication and stakeholder engagement skills. You will be confident leading a high-performing administration team in a busy operational environment, balancing competing priorities while maintaining a strong customer service focus. You will demonstrate sound judgement, problem-solving capability and a commitment to continuous improvement, with experience supporting complex administrative processes and building effective working relationships across a broad range of stakeholders. Experience in NDIS administration and an understanding of the NDIS environment are highly desirable.

NOTE: The role is primarily office-based, and the successful applicant will be expected to work on-site for the majority of their working week.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

Current registration issued under the NDIS worker Screening Clearance framework administered through the ACT’s Working with Vulnerable People (Background Checking) Act 2011 is required.

Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

If you would like further information regarding this opportunity, please contact Oleksandr Demianenko at (02) 5124 1*** or at ***************@act.gov.au.