Childcare Administrator

Journey Early Learning Careers; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Journey Early Learning Gumdale is seeking a Centre Administrator who is organized, friendly and proactive to join our welcoming team. You’ll manage enrolments, family enquiries and day-to-day administration to ensure a smooth, supportive experience for families and staff.

Working with the Centre Manager, you’ll maintain records, support CCS enquiries and centre documentation while building positive relationships with families and educators in a busy, rewarding environment.

Qualifications

• Previous administration or customer service experience, ideally within Early Childhood Education.
• Strong organisational skills and attention to detail.
• Excellent communication and relationship-building skills.
• Experience with Xap or similar childcare management systems.

Responsibilities

• Be the friendly first point of contact for families, children and visitors.
• Manage enrolment enquiries, waitlists, centre tours and family communications.
• Support CCS enquiries, accounts and enrolment processes.
• Maintain accurate records, attendance information, billing and centre documentation.
• Assist the Centre Manager with daily administration, reporting and compliance requirements.
• Build positive relationships with families and educators while supporting smooth centre operations.

Skills

Administration experience

Customer service

Organisational skills

Communication

Microsoft Office

Xap childcare system

CCS knowledge

Tools

Xap system

Job description

Centre Administrator | Gumdale

Are you an organised, friendly and proactive Administrator who enjoys connecting with people and making a difference?

Journey Early Learning Gumdale is looking for a passionate Centre Administrator to join our welcoming team. With an experienced Centre Manager and a positive, supportive team culture, this is a wonderful opportunity to bring your skills to a centre where your contribution is genuinely valued.

About the Role

As our Centre Administrator, you'll be at the heart of our centre's daily operations, ensuring families feel welcomed and supported while keeping our administration running smoothly.

From managing enrolments and family enquiries to supporting the Centre Manager with essential administrative tasks, you'll play an important role in creating a positive experience for our entire centre community.

What You'll Be Doing

• Be the friendly first point of contact for families, children and visitors
• Manage enrolment enquiries, waitlists, centre tours and family communications
• Support families with Child Care Subsidy (CCS) enquiries, accounts and enrolment processes
• Maintain accurate records, attendance information, billing and centre documentation
• Assist the Centre Manager with daily administration, reporting and compliance requirements
• Build positive relationships with families and educators while supporting smooth centre operations

About You

We're looking for someone who is approachable, organised and confident managing multiple priorities in a busy environment.

You’ll bring:

• Previous administration or customer service experience, ideally within Early Childhood Education
• Strong organisational skills and attention to detail
• Excellent communication and relationship-building skills
• Confidence using computer systems and Microsoft Office
• Experience with Xap or similar childcare management systems (highly regarded)
• Knowledge of CCS, enrolments and childcare administration (desirable)
• A proactive, flexible and solutions-focused approach
• A current Paid Working with Children Check (Blue Card), or willingness to obtain

Most importantly, you'll bring a warm and positive attitude and genuinely enjoy supporting families and working as part of a team.

Why You’ll Love Journey

At Journey, we believe our people are at the heart of everything we do. You'll be supported by an experienced leadership team that values your contribution and encourages your growth.

• Paid birthday leave and anniversary recognition
• Access to Journey Academy and professional development
• Employee Assistance Program
• Retail and lifestyle discounts
• Supportive leadership and a positive team culture
• Opportunities for career growth and development

Our Commitment to Safeguarding

At Journey Early Learning, the safety and wellbeing of every child is our top priority. We follow our Commitment to Safeguarding Children and the See, Act, Tell framework to ensure every child feels safe, secure and protected.