Chief Operating Officer

Orchard Talent Group; Manly; On-site; AUD 320,000 - 520,000; Full time

Benefits offered by this job

CEO access

National impact

Interstate travel

Manly‑based role

Job summary

Just Better Care invites applications for a newly created Chief Operating Officer role, reporting to the CEO. You will strengthen the franchise network’s growth, engagement and capability while overseeing franchise development, strategic procurement partnerships and the company‑owned office as a model for nationwide initiatives.

You bring senior operational leadership across home care, aged care, disability services or franchised environments, with a strong commercial mindset, financial

Qualifications

• Experience leading senior operations in home care, aged care, disability services or franchised networks.
• Strong ability to translate strategy into action across a dispersed network.
• Proven track record in driving growth, performance and compliance.
• Willingness to travel interstate to engage with franchise partners.

Responsibilities

• Provide executive oversight of franchise development and partnerships.
• Strengthen commercial performance, engagement and capability of the national network.
• Lead the company‑owned office and pilot practical improvements with the Transformation team.
• Coach and develop a lean, high‑performing operations group in alignment with governance.

Skills

Franchise development

Strategic partnerships

Financial acumen

Leadership

Job description

The organisation

Just Better Care is an established Australian provider of in‑home aged care and disability support, operating through a national network of locally owned franchises. Supporting approximately 8,500 people across Australia, the organisation combines the strength of a recognised national brand with local relationships and personalised care. In 2026, Just Better Care was ranked Australia’s #1 Best Workplace™ in Healthcare & Social Assistance (Large Organisation category) by Great Place To Work®, reflecting the culture and commitment of its people. Just Better Care was also named among Australia’s Top 10 Franchises for 2026 by 10 THOUSAND FEET Research, based on franchise owner satisfaction survey results.

The opportunity

This newly created executive appointment offers the opportunity to influence Just Better Care’s future direction at a pivotal point for the home care and disability sectors. Reporting directly to the Chief Executive Officer, the COO will strengthen the commercial performance, engagement and capability of the national franchise network, while supporting disciplined, sustainable growth. The role provides executive oversight of franchise development, strategic supplier partnerships and the company‑owned office, which serves as a model for new initiatives across the network.

• Build trusted relationships with franchise partners, including key strategic franchise businesses, strengthening engagement, commercial capability and accountability for performance.
• Translate strategy into measurable network priorities, using business planning, financial insights and operational data to improve growth, productivity and customer outcomes.
• Oversee franchise development, strategic procurement partnerships and the company‑owned office, working with the Transformation team to pilot and implement practical improvements across the network.
• Lead and develop a lean, high‑performing operational team, collaborating closely with Clinical Governance & Assurance, People & Culture and other specialist teams to align commercial objectives with quality, compliance and customer outcomes.

About you

You are a commercially astute, energetic and highly engaging leader who can build credibility with independent business owners and inspire action across a geographically dispersed network. You bring senior operational leadership experience from home care, aged care, disability services, healthcare or a franchised service environment, with a strong understanding of the Australian aged care and NDIS landscape. Experience in franchise development, procurement or strategic partnerships will be valuable. Equally important is your ability to move between strategy and execution. You thrive in a lean executive team, bring sound financial judgement and know how to coach, influence and challenge stakeholders with empathy and confidence. You understand the importance of partnering with specialist quality and governance teams, rather than treating compliance as separate from commercial decision‑making. A willingness to travel interstate and engage directly with franchise partners is essential.

What’s on offer

A newly created, senior executive role with direct access to the CEO and genuine influence over the organisation’s future.

• The opportunity to shape growth across aged care, disability and private services through an established national brand.
• A highly visible, relationship‑led mandate with scope to strengthen franchise partnerships and develop the network.
• A collaborative, agile leadership environment, working alongside specialist clinical, assurance, people and transformation teams.
• A Manly‑based role with interstate travel and a compelling opportunity to make an impact nationally.

Applications close: Tuesday 17th November 2026.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.