Chief Mortgage Ops & AI Lead

Ethos360; Melbourne; On-site; AUD 150,000 - 180,000; Full time

Job summary

Ethos360 in Melbourne seeks a senior Mortgage Operations Leader to own the end-to-end loan workflow from broker handover to settlement and to lead the parabroker, processing and admin teams. You will run the pipeline, clear stalled files, keep lenders moving and ensure every file complies with NCCP and responsible lending.

You will also drive the business-wide AI roadmap, identify high-value use cases, implement tools like Mercury, ApplyOnline and lender portals, and coach the team to embrace

Qualifications

• Lead mortgage operations, processing or parabroker team.
• Deep knowledge of residential loan lifecycle and lender policy.
• Drive AI adoption and get teams to use it.
• Understand NCCP, responsible lending and best interests duty.
• Improve turnaround times or file quality with measurable results.
• Communicate clearly with brokers, lenders and clients.
• Maintain high standards with a top-performing team.

Responsibilities

• Own end-to-end loan workflow from handover to settlement.
• Run weekly work-in-progress meetings and set priorities.
• Report pipeline and settlement forecasts to Director weekly.
• Lead the AI roadmap and deploy high-value use cases.
• Trial and implement AI tools with Mercury and portals.
• Train the team to use AI confidently and guard client data.

Skills

Mortgage Ops Lead

NCCP Knowledge

AI Adoption

Policy & Compliance

Clear Communication

Team Coaching

Standards & Quality

Education

Diploma of Finance & Mortgage Broking Management

Tools

Mercury

ApplyOnline

Lender Portals

Microsoft Copilot

ChatGPT

Claude

Power Automate

Zapier

Job description

Ethos360 in Melbourne seeks a senior Mortgage Operations Leader to own the end-to-end loan workflow from broker handover to settlement and to lead the parabroker, processing and admin teams. You will run the pipeline, clear stalled files, keep lenders moving and ensure every file complies with NCCP and responsible lending.

You will also drive the business-wide AI roadmap, identify high-value use cases, implement tools like Mercury, ApplyOnline and lender portals, and coach the team to embrace