Senior Mortgage Operations Lead — AI Transformation

Ethos360 Recruitment; Melbourne; On-site; AUD 150,000 - 180,000; Full time

Job summary

Ethos360 Recruitment in Melbourne is seeking a senior leader to own the loan workflow end-to-end, from broker handover to settlement, while driving AI adoption across a nationally ranked brokerage. You will lead parabrokers, loan processors and admin teams, ensuring compliance, efficiency and data security.

The role combines operational leadership with strategic AI implementation, providing direct access to the Director and shaping how the business runs and scales in a dynamic market.

Qualifications

• Proven experience leading a mortgage broking operations, processing or parabroker team.

Responsibilities

• Own the end-to-end loan workflow from handover through submission, approval and settlement.
• Run weekly work-in-progress meetings and set priorities for stalled applications.
• Report pipeline and settlement forecasts to the Director every week.
• Lead the business's AI roadmap and put high-value use cases into daily use.
• Trial and implement AI and automation tools alongside Mercury and lender portals.
• Train the team to use AI confidently, and set guardrails that protect client data.
• Lead, coach and performance manage the parabroker, processing and admin team.
• Ensure every file meets NCCP, responsible lending and best interests duty requirements.
• Run pre-submission and post-settlement compliance reviews.
• Document and improve procedures, checklists and service levels.
• Act as the escalation point for complex files, lender delays and client issues.

Skills

Mortgage operations

Loan lifecycle

AI adoption

NCCP compliance

Process improvement

Stakeholder communication

Team leadership

Education

Diploma of Finance and Mortgage Broking Management

Tools

Mercury

ApplyOnline

Lender portals

Microsoft Copilot

ChatGPT

Claude

Power Automate

Zapier

Job description

Ethos360 Recruitment in Melbourne is seeking a senior leader to own the loan workflow end-to-end, from broker handover to settlement, while driving AI adoption across a nationally ranked brokerage. You will lead parabrokers, loan processors and admin teams, ensuring compliance, efficiency and data security.

The role combines operational leadership with strategic AI implementation, providing direct access to the Director and shaping how the business runs and scales in a dynamic market.