Chief F&B & Guest Experience Leader

The Hospitality Tribune; Sydney; Hybrid; AUD 260,000 - 320,000; Full time

Job summary

The Hospitality Tribune in Sydney is seeking a dynamic Director of Food & Beverage to lead Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen and Room Service. You will partner with the Executive Committee to deliver premium F&B experiences across multiple brands.

This fast‑paced role requires long‑term strategic planning, strong leadership, and a passion for hospitality excellence across diverse guest segments.

Responsibilities

• Oversee daily operation of Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen, and Room Service as a single integrated operation.
• Ensure Brand Standards are embedded in daily operations cross‑complex; conduct regular self‑audits and implement corrective actions.
• Coordinate with Sales & Marketing, Front Office, Housekeeping and other departments to ensure seamless service across the precinct.
• Analyse guest satisfaction data to implement action plans to improve scores, ratings, and overall experience.
• Take accountability for financial performance across all outlets, managing rosters, wage costs, food & beverage expenses and controllable costs to budget.
• Lead, develop and support the team with a focus on F&B leaders; succession plan, manage performance, and provide guidance to Outlet Managers & Culinary leaders.
• Establish and maintain ongoing training programs aligned with Brand and Service Standards and our P&C team.
• Maximise revenue by reviewing occupancy and rates, and drive upselling, promotions, and walk‑in conversion across all channels.
• Ensure compliance with WHS policies, RSA and licensing requirements and the Accor InterREACT programme.
• Ensure financial transactions, credit handling, and cash security follow policy and collaboration with Finance.
• Build familiarity with VIP and regular guests to deliver personalised, exceptional experiences.

Skills

Leadership

Strategic planning

People management

Financial acumen

Operations management

Hospitality industry knowledge

Job description

The Hospitality Tribune in Sydney is seeking a dynamic Director of Food & Beverage to lead Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen and Room Service. You will partner with the Executive Committee to deliver premium F&B experiences across multiple brands.

This fast‑paced role requires long‑term strategic planning, strong leadership, and a passion for hospitality excellence across diverse guest segments.