Chief Digital & Operations Leader

GRAVITATE Digital Marketing; Tweed Heads South; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Gravitate Digital Marketing, a boutique Australian agency, seeks a Head of Digital to drive strategic leadership across SEO, email, CRM, ads and AI. You will own high-value client programs, mentor managers, and partner with directors on forecasting and profitability.

Hybrid work in Tweed Heads South with in-office and remote days is offered. Ideal candidates lead with confidence, deliver measurable improvements, and scale client outcomes while fostering strong team culture and client success

Qualifications

• Leadership experience guiding digital marketing teams.
• Proven ability to scale client programs and drive results.
• Excellent communication and stakeholder management.

Responsibilities

• Directly manage a portfolio of high-value client accounts across strategy, delivery, communication and retention.
• Support Account Managers with priorities, deadlines, handovers and difficult client conversations.
• Coordinate work across Heads and specialists so nothing gets missed.
• Review capacity, scopes, budgets and account performance, then act when something needs attention.
• Remove bottlenecks and improve the systems, workflows, reporting and AI tools behind delivery.
• Work with the Directors on forecasting, P&L, budgets, margins and profitability.

Skills

Leadership & Mentorship

Client relationship management

Digital marketing strategy

Cross-functional collaboration

Job description

Gravitate Digital Marketing, a boutique Australian agency, seeks a Head of Digital to drive strategic leadership across SEO, email, CRM, ads and AI. You will own high-value client programs, mentor managers, and partner with directors on forecasting and profitability.

Hybrid work in Tweed Heads South with in-office and remote days is offered. Ideal candidates lead with confidence, deliver measurable improvements, and scale client outcomes while fostering strong team culture and client success