Change Manager

RACV Limited; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work environment

Discounts on RACV products

RACV Club membership

Discounts across RACV resorts

Corporate partner discounts

Job summary

RACV Limited in Melbourne is seeking a Change Manager to lead end-to-end change across a major core insurance platform transformation. You'll design change strategies spanning people, process and technology, and partner with project, technology and business teams.

This hands-on role requires 5+ years in change management within large, regulated environments, with stakeholder engagement, learning programs, and readiness activities to drive adoption and value.

Qualifications

• 5+ years’ demonstratable experience in leading end-to-end change management within large, complex organisations
• Experience delivering change across complex, multi-stream programs including core platform transitions and integrations
• Experience driving change at a large scale across technology, people, process and operations
• A hands-on approach and experience delivering engagement, communications, and learning solutions that build capability and readiness
• Strong analytical capability with experience in assessing change impacts, measuring readiness, and tracking success through change metrics
• The ability to build trusted relationships and influence stakeholders at all levels
• Strong knowledge of change management frameworks, tools, and methodologies (e.g., Prosci)
• A collaborative and proactive mindset, with the ability to work autonomously
• Experience working with 3 rd parties or vendors
• Previous experience as a Change Manager working in highly regulated environments (Insurance or Financial Services etc)

Responsibilities

• Lead end-to-end change management across major platform transformation initiatives
• Design and deliver change, communications, engagement and learning programs
• Partner with project, technology and business teams to ensure adoption and value
• Coordinate stakeholder engagement and readiness activities across multiple releases
• Plan from readiness through hypercare and embedding new ways of working

Skills

Change management

Stakeholder engagement

Communication

Learning programs

Analytical skills

Prosci

Engagement design

Tools

Salesforce

Guidewire

Jira

Confluence

Job description

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• Competitive Salary | Attractive Discounts on RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisationthat’sever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and theoptionto split your time between office and home, RACV is whereyou’llmake a difference.

About the Opportunity

As a Change Manager,you’llsupport the delivery of our new core insurance platform, a large-scale transformation that will shape and simplify how we serve our members and customers across our insurance business. In this role,you’lllead change across initiatives spanning people, process, and technology.

Working as part of our Change Practice,you’llpartner with project,technologyand business teams across RACV to design and deliver end-to-end change management strategies to achieve successful adoption of the new platform and ways of working. This includes stakeholder engagement, communications, learning, and readiness activities that drive meaningful adoption and long-term value.

This is a hands-on role for someone who enjoys being part of a large transformation program, delivering end to end change readiness outcomes that meet business needs. You will lead the assessment of change impacts and use these insights to design and deliver change, communication,engagementand learning programs that build capability and readiness across a large audience and multiple releases.

From planning through tohypercareand embedding new ways of working,you’llhelp ensure our people are prepared,supportedand set up for success throughout delivery and beyond.

Whatyou’llneed to be successful

5+ years’ demonstratable experience in leading end-to-end change management within large, complex organisations

Experience delivering change across complex, multi-stream programs including core platform transitions and integrations, digital uplift, datamigrationand operating model change across corporate and frontline environments (call centre, back office, finance, operations etc).

Experience driving change at a large scale across technology, people,processand operations.

A hands-on approach and experience delivering engagement, communications, and learning solutions that build capability, support adoption, and enable business readiness.

Strong analytical capability with experience in assessing change impacts, measuring readiness, and tracking success through change metrics.

The ability to build trusted relationships and influence stakeholders at all levels.

Strong knowledge of change management frameworks, tools, and methodologies (e.g.,Prosci)

A collaborative and proactive mindset, with the ability to work autonomously.

Experience working with 3 rd parties or vendors

Previousexperience as a Change Manager working in highly regulated environments (Insurance or Financial Services etc)

Desired skills

Exposure to Salesforce, Guidewire,Jiraor Confluence

Experience in emerging tech or AI (Co-Pilot)

There’s so much on offer when you join RACV

A flexible, informal work environment that supports balance between work and home

Generous discounts on home and car insurance policies and RACV roadside care

RACV Club membership and great discounts across RACV resorts

Monthly-updated discounts from a wide range of corporate partners

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If yourequireany reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Applicants willbe requiredto provide evidence of their eligibility to work in Australia and consent to a criminal record check.