Change Manager

RACV; City of Melbourne; On-site; AUD 160,000 - 210,000; Full time

Benefits offered by this job

Flexible work environment

Discounts on insurance policies andROA

RACV Club membership

Discounts from corporate partners

Job summary

RACV is seeking a Change Manager to support a major insurance platform transformation. You will lead end-to-end change across people, process and technology, partnering with project, technology and business teams to drive adoption and readiness.

This hands-on role requires influencing stakeholders and delivering engagement, communications and learning solutions at scale. You’ll work in a collaborative Change Practice, focusing on readiness, impact assessment and sustained value delivery across

Qualifications

• 5+ years’ demonstratable experience in leading end-to-end change management within large organisations.
• Experience delivering change across complex, multi-stream programs including platform transitions.
• Strong knowledge of change management frameworks and stakeholder engagement.

Responsibilities

• Lead end-to-end change management across initiatives spanning people, process, and technology.
• Design and deliver change, communication, engagement and learning programs.
• Partner with project, technology and business teams to drive adoption.

Skills

Change management

Stakeholder engagement

Learning solutions

Analytics

Regulated environments

Tools

Salesforce

Guidewire

Jira

Confluence

Job description

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• Competitive Salary | Attractive Discounts on RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisationthat’sever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and theoptionto split your time between office and home, RACV is whereyou’llmake a difference.

About the Opportunity

As a Change Manager,you’llsupport the delivery of our new core insurance platform, a large-scale transformation that will shape and simplify how we serve our members and customers across our insurance business. In this role,you’lllead change across initiatives spanning people, process, and technology.

Working as part of our Change Practice,you’llpartner with project,technologyand business teams across RACV to design and deliver end-to-end change management strategies to achieve successful adoption of the new platform and ways of working. This includes stakeholder engagement, communications, learning, and readiness activities that drive meaningful adoption and long-term value.

This is a hands-on role for someone who enjoys being part of a large transformation program, delivering end to end change readiness outcomes that meet business needs. You will lead the assessment of change impacts and use these insights to design and deliver change, communication,engagementand learning programs that build capability and readiness across a large audience and multiple releases.

From planning through tohypercareand embedding new ways of working,you’llhelp ensure our people are prepared,supportedand set up for success throughout delivery and beyond.

Whatyou’llneed to be successful

5+ years’ demonstratable experience in leading end-to-end change management within large, complex organisations

Experience delivering change across complex, multi-stream programs including core platform transitions and integrations, digital uplift, datamigrationand operating model change across corporate and frontline environments (call centre, back office, finance, operations etc).

Experience driving change at a large scale across technology, people,processand operations.

A hands-on approach and experience delivering engagement, communications, and learning solutions that build capability, support adoption, and enable business readiness.

Strong analytical capability with experience in assessing change impacts, measuring readiness, and tracking success through change metrics.

The ability to build trusted relationships and influence stakeholders at all levels.

Strong knowledge of change management frameworks, tools, and methodologies (e.g.,Prosci)

A collaborative and proactive mindset, with the ability to work autonomously.

Experience working with 3 rd parties or vendors

Previousexperience as a Change Manager working in highly regulated environments (Insurance or Financial Services etc)

Desired skills

• Exposure to Salesforce, Guidewire,Jiraor Confluence
• Experience in emerging tech or AI (Co-Pilot)

There’sso much on offer when you join RACV

• A flexible, informal work environment that supports balance between work and home
• Generous discounts on home and car insurance policies and RACV roadside care
• RACV Club membership and great discounts across RACV resorts
• Monthly-updated discounts from a wide range of corporate partners

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If yourequireany reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants willbe requiredto provide evidence of their eligibility to work in Australia and consent to a criminal record check.