Change Manager

Safe Transport Victoria; City of Melbourne; On-site; AUD 143,000 - 191,000; Full time

Job summary

Safe Transport Victoria is seeking a Senior Change Manager to lead the change strategy for the Future Systems program, guiding a transition from legacy systems to a unified Salesforce platform. You will own business readiness, communications, training and adoption activities to embed new ways of working across the organisation.

You will partner with business and IT leaders to build ownership, oversee training materials and a network of change champions while aligning governance and program

Qualifications

• Senior change leader with proven experience delivering organisational change in complex programs.
• Ability to influence senior stakeholders and translate strategy into practical actions.
• Experience delivering change management in large technology or business transformation programs.

Responsibilities

• Lead the change management strategy and plan for the Future Systems program.
• Oversee impact assessment, readiness, training and embedding activities across releases.
• Establish and lead a network of change champions across the organisation.
• Direct the design and delivery of training, job aids and support materials.
• Lead adoption-focused communications aligned to the program roadmap.
• Provide expert advice on readiness, sentiment and adoption risk to senior leaders.

Skills

Change Management

Stakeholder Engagement

Communications

Training

Adoption

Education

Tertiary qualification in organisational change, business, HR or related discipline

Change management certification such as Prosci or APMG

Job description

Programme and Project Management (Information and Communication Technology)

Contract/Temp

142790 to 191084 AUD

Change Management

Business Readiness

Adoptions

Company description:

About Us

'Safe journeys, every time'. This is what we strive for at Safe Transport Victoria (ST Vic).

As the safety regulator for commercial passenger vehicles, buses and maritime, what we do impacts the everyday lives of Victorians. Our role is to work with these industries and the communities they serve to ensure a transport system that inspires confidence for users.

We are focused on creating impact by being an intelligence-led regulator, agile to technological disruptions in the market and highly responsive to community expectations and needs.

We are also in the business of thinking big. We are reimagining what's possible in how we regulate, and we welcome those who are interested in reshaping and redefining how we work.

Safe Transport Victoria is committed to building a culture of ‘working as one'. This means our people share openly, question respectfully and build together. This also means we invest in our people and provide personal and professional development programs to create a workforce that is empowered, innovative and adaptable.

About the Role

Reporting to the Chief Information and Technology Officer (CITO), the Change Manager will provide senior change leadership for ST Vic's Future Systems program.

This role is responsible for shaping and delivery the change strategy that supports the transition from legacy systems to a single, integrated Salesforce platform. You will lead business readiness, stakeholder engagement, communications, training and adoption activities to help ensure new ways of working are successfully embedded across the organisation.

Working closely with the Business Integration Lead, program leadership, project teams and business stakeholders, you will play a key role in building organisational ownership of change and supporting a smooth transition into business-as-usual operations. The responsibilities of the Change Manager will include, but are not limited to:

Leading the change management strategy and plan for the Future Systems program

Overseeing impact assessment, readiness, training and embedding activities across each release

Establishing and leading a network of change champions across the organisation

Directing the design and delivery of training, job aids and support materials

Leading adoption-focused communications aligned to the program roadmap

Providing expert advice to the Program Sponsor, senior leaders and delivery teams on readiness, sentiment and adoption risk

Contributing to program governance as a standing member of the Future Systems Program Working Group

Partnering closely with the Business Integration Lead to deliver a cohesive business experience of the program

Building strong relationships across business and technical teams to support successful implementation

About You

You are a senior change leader with proven experience delivering organisational change in complex transformation environments. You are comfortable working at pace, influencing senior stakeholders and translating strategy into practical actions that support adoption and long-term change.

You will bring:

Significant experience leading change management within a large technology or business transformation program

Strong capability in stakeholder engagement, communication and business readiness

Experience developing training, support materials and change champion networks

The ability to identify and manage resistance, using readiness and sentiment data to guide decisions

Strong influencing, collaboration and negotiation skills

Experience contributing to governance, reporting and transition to business-as-usual

A strategic, people-centred and outcomes-focused approach

Qualifications

Tertiary qualification in organisational change, business, human resources or a related discipline is desirable.

Change management certification such as Prosci or APMG Change Management is highly desirable

Equivalent senior-level experience will also be considered

Further Information

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.